At Lemania Energy, I manage international client relationships, spanning multiple countries and languages. My focus is on developing sales and marketing strategies that not only deliver results but also build long-term connections with our clients.With a strong background in Account Management, I specialize in understanding the unique needs of each market and tailoring our energy solutions to maximize impact. As the world shifts towards an electricity-driven future, I’m excited to be part of an industry that is leading the change. I keep a close eye on emerging market trends and innovations, ensuring that Lemania Energy stays at the forefront of this global transition.I’m passionate about bridging cultures, ideas, and people to create value in a rapidly evolving energy landscape. I’m always seeking new opportunities to drive Lemania Energy’s growth in an increasingly interconnected world powered by sustainable energy solutions.

This role sits at the intersection of operations, marketing, IT and finance, ensuring that the business development offer is optimized. Leading a department focused on Revenue Management, Sales and Digital Marketing. Always working collaboratively with different departments to design and execute projects that enhance our services.This team is in charge of maximizing revenue through inventory and pricing strategies of 4 different companies (Swiss and French) under the alpine business umbrella: Alpybus, GVATransfers, Chamexpress and Easybus.•We oversaw existing partnerships and identify opportunities to grow revenue.•P&L management of alpine business unit •Currently improving several operational processes of the alpine business (legal frameworks, CRM platform, planing system)•Design of Google Ads, Social media, emailing campaigns.•Develop the brand awareness, •Evaluate pricing measures in order to meet target(s).•Increase customer retention by understanding the needs of our customers.

By understanding the goals and priorities in line with the company vision and values I achieve the following results:•Implementation of innovative technological solutions applied for passenger transport processes.•Identified of bottlenecks and implementation of new and improved policies.•Conducted projects that improved the processes of each department by simplifying workflow and implementing new software that helped automate input data and cross-functional coordination. - Reduced customer calls by 20% by designing and launching “track my service” - Optimization of the onboarding process and salary system, as well as recruitment for the addition of more than 200 drivers each alpine season thanks to ATS software. - Creation of an automation framework for reporting and data entry that reduces processing time. - Reduced customer calls by 30% by designing and launching "track my service". - Integration with retailers by APIs. - Improved the purchase process, boosting upselling and ancillaries sales by 30%. - Implementation of GPS software, control of driver hours and fuel costs and driver app. - Parameterization of claims management platform and its integration with the group's ERP.• Consolidated synergies between companies under the organization umbrella.• Developed strategic commercial (integration with OTAs - our offer is in more than 30 different retailers) and local partnerships with NGOs ( CREA Mont-Blanc - our customers have donated more than 4k in 2 years) • Supported public transport bids (tpg, LUGE, ABG)•Negotiated new contracts with providers (GPS - Samsara)•Successfully led audits area companies ISO 14064, 50001, 9001, 39001, SR10, UN GC•Creation of performance improvement plans (PIP), -OPEX & CAPEX- including short- and long-term projects.•Delivered business cases to board of directors and established KPIs for monitoring all the projects under my management.

Administration of the company’s digital marketing. Deliberating planning, strategy and goal setting to all the brands under ALSA Switzerland umbrella.•Increased website trafficImprove user experience and search engine indexing, resulting in increased organic traffic and attracting new visitors looking for travel-related information. •Increased Website ConversionsOptimizing the booking process, making it easier and more efficient for users to complete their bookings. Offering a convenient way to access and manage their bookings, helping to build trust and improve customer satisfaction.•Improve Google RankingIncrease the visibility of your website, attract more organic traffic and improve the relevance of your website. High-quality content helped improve your website's position in search engine results pages.

•Planning of market and sales expansion strategies. (first operations in the Netherlands, Belgium, and the UK, Taiwan, Miami and Seattle)•Manage a portfolio of existing partners and consolidated 10 new ones• Distribution management at international level – reduced cost by 20%• Responsible for documentation required for export (IATA, Bill of Lading)•Launch of a new product line which target a new market (Bcorp Line).•Organization of partners events and international trade fairs (Bolonia Cosmoprof).•Registration of documentation required for export.

•Coordination of summer camps•Develop marketing strategies which improved courses sales•Provide information, educational opportunities, and experiential growth opportunities

•Organization of meetings, interpretation, reception of professionals•In charge of translating documents and brochures

Finishing my year before graduating from university in May 2016 and starting the next academic year of university in the Czech Republic in October 2016, I had enough time to embark on a small trans-oceanic adventure and spend half a year working in Ohio while exploring the US.

•Coordination of shuttle bookings of international customers.