• Overseeing the day-to-day operations of the team that deals with incoming customer and outgoing supplier orders, invoicing, claims – both for Windmill Organics UK and EU companies• Monitor Operations Team performance, identify potential issues, provide necessary training• Checking credit limits of customers and approve new orders.Advising Sales and Accounts Teams on revision of credit limits• Taking the lead on operational issues of key customer accounts, working closely with… Show more • Overseeing the day-to-day operations of the team that deals with incoming customer and outgoing supplier orders, invoicing, claims – both for Windmill Organics UK and EU companies• Monitor Operations Team performance, identify potential issues, provide necessary training• Checking credit limits of customers and approve new orders.Advising Sales and Accounts Teams on revision of credit limits• Taking the lead on operational issues of key customer accounts, working closely with Sales Team to ensure great customer service and smooth execution• Assisting the Accounts Team with reconciling accounts receivable balances.Investigating long time outstanding customer invoices and claims, requesting payments.Working closely with Sales Team in resolving more complex claims.• Providing support with accounts payable tasks, reconciling incoming invoices and credit notes from suppliers, investigate and resolve any discrepancies.• Providing support to the Accounts Team during month-end and year-end closing• Preparing regular reports to Management on performance of operations, customer and supplier claims, and performance of the third-party depots• Analysing costs of transportation and customs clearance for Management Show less

• Dealing with UK, EU and International customer queries• Customer order processing, invoicing, handling and investigating their claims, issuing credit notes• Placing purchase orders to suppliers, invoicing, raising claims and chasing them, processing credit notes• Handling import and export documentation, logging transport invoices

F&B Teamleader at Hotel Novotel London Blackfriars

Handling customers’ claims, invoicing, monitoring customers’ balance, keeping contact with business partners, strong cooperation with the sales department.

Working out and managing the business incentive gifts, production of professional and consumer prints, folders, also on exhibitions and other events, supporting the work of the Sales Team.

Brand manager of the Paco Rabanne, Carolina Herrera and Nina Ricci brands. My responsibilities were keeping contact with the foreign partner companies, the major home clients, and the sales representatives. I was also responsible for preparing the yearly sales, marketing and media plans, continuous monitoring of plans, data, keeping and making kept the budget plans. Preparation and organisation of PR and promotional events needed for the high standard presentation of products on the market.