Sara Valadares Email & Phone Number

State Of Minas Gerais, Brazil

In my role as a Renewal Manager at Crownpeak, I lead renewal negotiations and develop proactive customer success strategies to ensure customer satisfaction and retention. I am responsible for managing a fixed book of business, creating tailored engagement plans to reduce churn risks and drive consistent value for clients. This includes implementing Year-over-Year pricing adjustments and maintaining transparent, strategic communication with internal stakeholders to maximize outcomes for Crownpeak and our customers.

As a Renewal Specialist, my primary focus is to guarantee the successful and timely renewal of accounts before their contract expiration. Key responsibilities include:Quota Achievement: - Exceeding renewal and contract extension quotas with a particular emphasis on B2B customers.- Actively engaging in upselling and cross-selling strategies.Timely Communication:- Delivering prompt renewal notifications and ensuring a proactive approach to weekly activities.- Achieving on-time renewal closures with effective client communication.Pipeline Management:- Maintaining detailed updates in Salesforce and other systems for accurate, real-time pipeline status information.- Keeping the Customer Success team well-informed about the complete history of each opportunity.Churn Analysis and Process Optimization:- Conducting thorough churn analysis to identify and mitigate risks effectively.- Implementing proactive measures for process optimization and customer retention.

Belo Horizonte, Minas Gerais, Brazil

As an Uber Eats Account Coordinator within the realm of Customer Success, I played a pivotal role in optimizing restaurant partnerships for exceptional results. My responsibilities encompassed:- Partnership Cultivation: Establishing and nurturing robust collaborations with restaurants to drive outstanding outcomes.- Operational Enhancement: Guiding partners through operational refinements to enhance the end-user experience, ensuring seamless transactions.- Data-Driven Strategy: Leveraging data-driven insights to craft and execute strategies that not only met but exceeded Key Performance Indicators (KPIs).- Revenue Generation: Identifying and capitalizing on incremental revenue opportunities, thereby ensuring the success of our clients and partners.- Measurement Mastery: Leading comprehensive measurement initiatives from setup to the presentation of results, facilitating data-informed decision-making.- Strategic Insights: Extracting valuable insights from data, which were instrumental in shaping strategic action plans.- Performance Tracking: Diligently tracking, reporting, analyzing, and interpreting development results, ensuring ongoing improvements.This role allowed me to hone my expertise in optimizing partnerships and driving success within the dynamic landscape of the food delivery industry. Feel free to connect with me for discussions on account coordination, customer success, data-driven strategies, or any related inquiries.

Belo Horizonte Area, Brazil

- Understand partner’s operations and how we can improve it;- Build the best growth strategy for sales increase;- Guarantee the best service level with all partners; - Sell Services as a way to sustain relationships and make the partnerships more profitable;- Translate client requests to make recommendations that meet business objectives;- Work with my teammates to insure the best user experience for all users;- Find insightful data and use it to build strategies and action plans; - Present key data points for client and team meetings;- Coordinate portfolio campaign activation;

Brookston, Indiana

- Lead recreational activities and ensure that everything runs smoothly;

Belo Horizonte E Região, Brasil

- Leads prospection and qualification on salesforce;- Manage activity using Salesforce;- Relationship with both Inbound and outbound clients, ensuring the satisfaction and avoiding churns;- Inside sales

Belo Horizonte E Região, Brasil

B2B relationships, organize events and social media management.

Postgraduate Degree, Gestão De Projetos De Ti E Metodologias Ágeis

Bacharelado Em Administração, Administração E Negócios

Técnico, Administração - Ênfase Em Gestão De Negócios E Empreendedorismo