Saravana Bhavan Raj T Email & Phone Number

Austria

Muscat, Masqaţ, Oman

Technical Team Lead - Infrastructure & Helpdesk operations support. Project Management for the internal Infrastructure projects.Key Responsibilities:• Managing day-to-day operation in the client place for the IT Infrastructure managed service contract to ensure the SLA has been met.• Managing ITSM tool Incident Management, Service Request, Change Management and Problem Management.• Managing and administration of Virtual and Physical Infrastructure• Managing and administration of Windows Servers, Active Directory, DNS, FS, Exchange, VMware, Storage and Backup.• Good Skills on handling firewalls, WAF, SIEM and Vulnerability Management tool.• Installing VMware ESXI Host patch management using Update Manager and Windows updates using WSUS, SCCM.• Managing SAN storages and switches to provision the LUNS to the servers.• Managing Commvault Backup solution to maintain the daily, weekly, monthly, and yearly backups and quarterly checks to test the tape restoration for the file system, VM, SQL DB, Exchange mailbox and DB backups.• Providing RCA for the problem and P1 incidents. Good experience in identifying the root cause.• Designing the Infrastructure for the business application requirements.• Handling the escalation call, weekly and monthly reports, and review meetings with the customer.Projects:1. Oil and Gas industryLeading the IT&S team on daily BAU operations support.Supporting Process Controlled Network a remote access solution (Windows Server management and administration).Adherence to the HSE policy and guidelines.2. Government Utility company:Leading the IT Infrastructure and Helpdesk team on daily BAU operations support.Supported Data Center Migration project.Supported SIEM project implementations.Supported AD & Exchange migration projects.

Chennai Area, India

- Appointed for the UK Client W&G Bank, as a senior Wintel and VMware administrator to VMWARE:- Managed Virtualization Environment using VMware ESXi 5.x, Virtual Center, vSphere Client.•Installation, Configuration, Administration and Troubleshooting of ESXi 5.x, Virtual Center, vSphere Client, update manager.•Creating and Managing Virtual Machines and Templates•Managing VMware infrastructure environment with 30 ESXi servers, 1000 plus virtual machines.•VM Servers build & rebuild (Deploying the New VM from the Template and Cloning an Existing VM) as per the client request through change management process.•Installing and upgrading ESXi Servers.•Installing, configuring and managing with Virtual center.•Creating and managing resource pools and adding VM’s into resource pool.•Creating and managing virtual machines and up-gradation of VM Tools and Hardware version in VM’s.•Creating and managing VMware cluster, to enabling HA and DRS features in a cluster.•Moving VM’s from one LUN to another LUN using storage VMotion.•Monitoring performance of VM’s & ESX servers (CPU, Memory, Disk, and Network Utilization).•Troubleshooting PSOD error in ESXi server and finding the Root Cause to fix an issue.•Manage task, events and alarms.•Manage users, groups, permission and roles.•Troubleshooting Virtual Machine issues like CPU/Memory load, Network latency, snapshot consolidate, Datastore latency.Windows:• Windows Server Management and Patch management for windows 2003/ 2008/ 2012 servers in multiple environments like UAT Servers, Production Servers including DMZ•Involved in administration of Microsoft Windows Server/ Cluster, including installation/ maintenance of Windows 2008 R2 failover cluster, IIS•Coordinate activities related to migration of Windows 2003 server to Windows 2008 & Windows 2012 Server• Administration of AD, DNS, DHCP and Hyper V

Chennai Area, India

•Administration of Windows Servers (2003/2008/2012) and Server Hardware.•Installed, configured, and troubleshoot Windows Server 2003, 2008 & 2012.•Installed and configured an Active Directory Domain Controller.•Performed authoritative and non-authoritative restore operations.•Creating and managing Distribution and Security groups. •Active Directory server Migration from 2003 to 2008.•DHCP & DNS.•File Server & Network printers.•Installation of Windows Server 2008 server roles and Features.•Participated in complete system builds, upgrades, migrations, and patch management.•Responsible for root cause analysis for the repeated incident occurs in the server.•Administered change management related to server upgrades and software installation.•Controlling user’s internet access and websites access control via MS TMG proxy server.•Installing and Administration of Hyper-V Manager.•Maintaining the EMC AX4 SAN storage – creating disk pools and creating virtual disk using Navisphere Console.•Administrating Symantec Backup Exec 2010 like creating policies for backup jobs. Monitoring the daily scheduled backup jobs and troubleshooting if any backup jobs failed.•Taking NT backup, Server Backups for all critical windows servers.•IBM Tape Library management and tracking Media in both Onsite and Offsite.•Symantec Endpoint Protection Management Server•Administrating Remote Location servers and managing all 200+ windows virtual servers for US head Office.•Implemented and managed Dell Appassure backup solution for US Head office.•Managing and maintaining the MS Exchange Server 2007. •Administrating Sonicwall Firewall (rules/policies/NAT/Routing/VPN/SSLVPN)•Manages PHI data security, software and license control according to HIPAA standards.•Participate in IT Budget planning every month.•Working closely with users to ensure the project meets business needs.•Identifying user training needs and devising and managing user training programs.

Chennai Area, India

• Managing Service tickets with a web based application IBM Maximo Tool.• Windows Server Administration including Server 2003 & 2008 and Server Hardware Administration.• Installation and troubleshooting of Windows Server Operating System 2003 & 2008. • Scheduled Patch installation for the all the windows server at the Data Center.• Monitoring Windows Server Events and Disk space management.• Level 1 support for Windows Active Directory Domain Services. Creating and managing Users accounts, Distribution and Security groups. • Group Policy Management- creating new policies and linking it to the OUs. Managing Security permission of the Group Policies.• DHCP Server – Managing Scope, Address Pool, Reservation of IPs and Address Leases.• Configuring and managing Filer Server & Network printers.• Managing virus free environment using Symantec Endpoint Protection Management.• Backup and Restore using Symantec Backup Exec. • Monitoring the daily scheduled backup jobs and troubleshooting if any backup jobs failed.• IBM Tape Library management and tracking Medias in both Onsite and Offsite.• Giving technical support to the key users and resolving the issues.• Training junior engineers in a better way.• Leaded a team for Windows 7 migration project at Bharti Airtel Chennai.

Chennai Area, India

• Worked as a Team Member for projects• Installing & Maintaining Windows Servers 2003, Windows XP, Windows Vista & Windows 7. • Creating users and groups in Active Directory and managing them with appropriate rights and permissions. Maintaining User Access List.• Monitoring Server Events and taking necessary actions if any error or critical event occurs.• Maintaining network security by proper patch management and antivirus management.• Installation and managing of File and print servers• Provided connectivity (LAN, Internet) troubleshooting and support for approximately 1,500 users. Network Cable Crimping and testing the connectivity. • Provided technical support for hardware/software configurations and applications.• Administered and supported local/LAN printers.• Administered/provided troubleshooting for Lotus Notes and MS Outlook.• Responsible for creating, testing PC images using Image Centre and Ghost.• Troubleshooting Desktop and Laptop hardware related issues.• Providing the support to remote site users with help of Desktop Sharing Tools.

Bachelor Of Computer Applications, Computer Science, First Class

Activities and Societies: Team member in NSS and participated in all Rallies.

Hsc, Commerce With Computer Science, First Class

Activities and Societies: Sports