Senior Associate – Systems (Application Development & Management)
CurrentResponsibilities and achievements:• Assisting Technical Queries of the Customer to do with Swiftpage ACT software and to fix issue. • Handling Sales and Support escalation calls for complex issues• Setup, Configure and Troubleshoot IIS on client and server for Cloud based CRM queries• Administration and maintenance of the Database and troubleshooting database related issues.• Ensuring highest Customer Satisfaction and to get continued business.• Client: Swift page – CEO supportEnterprise level Voice support - TechnicalProcess: Swift page ACTAct is an easy-to-use contact management solution designed for small businesses.• Client: DotHill - Seagate TechnologyEnterprise level Voice support – Technical and IMS - ITILProcess: DotHill StorageDotHill is leading SAN storage system seller. We do technical and RMA support for the process.