Worked for TCS as L2 Desktop Support Engineer

Maintenance and Monitoring Windows 2008/2012 serversMonitoring all Server H/W performance, Disk Utilization, Memory UtilizationCreating OU based group policies on ServersMaintaining Antivirus, Mail Server, File Server etc.Monitor Network Links and maintain Routers and ServersConfiguration of Router and Switches, ACL and bandwidth monitoringApplied Desktop security policy such as boot password, disabling USB, floppy, CD drivesInstall, Monitor & Update the virus definition to all Servers & desktops with using Symantec console (Server-Client based: - Symantec Endpoint 14.0)Rollout Antivirus / Security patch update across Servers and DesktopsEndpoint hardening and prepare for yearly SOC AuditHandle Vendor / Technical Partners Support for AMC, replacement/repair within SLACoordinate with B city Engineers collecting reports and send to IT Manager\Log Maintenance / Daily / Weekly Server Backup / Monthly Security UpdatesMaintain and Keep tracking of IT Asset Inventory

To provide support on 110 number of Thin ClientsTo Install and configure HP VC4725 Thin Clients with Suse Linux and HP 3505 CLJ network printersTo keep monitor on Cisco 2800 Router and to provide support on ACES web application To check and keep track of the healthiness of physical connectivity To do monitoring and checking the health of infrastructure hardware like UPS, Routers, SwitchesTo work with HP call center technical support team to diagnose and resolve the critical problems.To Log and Report to HP Team for security violation and deliberate attempt to tamper or damage hardware.To log calls on hardware failures, WAN and get the replacements for the sameTo maintain the IT hardware Asset InventoryTo maintain local call log details and share the logs on daily basis with central helpdesk team To do preventive maintenance of the equipment as necessary time to time and keep recording the same

Site #: OFFICE OF THE CENTRAL BOARD OF EXCISE AND CUSTOMS, Trichy

Installing the basic OS (Windows 2003 Server, XP Pro, NT 4.0, Linux CentOS) and the supporting software as per the guidelines of the organizationConfigure Active Directory, User, Group Policies and maintain the user accounts on the Windows 2003 Server installed HP DL 380 G6 Rack mounted Server machineCreate domains and configure trusts on the domain controller to group the two different domains such as Windows 2003 Server with Windows NT Server installed HP ML 350 Server MachineCreate and administer the email accounts on the Linux CentOS installed Firewall ServerConfigure outlook mails and LDAP directories on user computersKeep monitoring the mail queue on the firewall serverInstall and configure the HP family LaserJet Network printers and PlottersMonitor expiry and renewal due of Anti-virus software onlineProviding them information about the company policy for usage of each softwareAttending the maintenance calls by the users and preparing reports for the attended support calls and forwarding the same to the supervisorTaking periodic backup from the servers (RAID 1, RAID 5) and user computersBackup data or system state dataRemind about the software renewal and expiration date to the concern headInstall and configure the Dkart Navigator software and tune up to the frequency given for RADAR Install and configure the OPC (Online Plant Control) software and retrieve the plant live data and distribute to the LAN usersInstall and manage the SQL database also establish the ODBC connection on the user computersPeriodic preventive maintenance of the computers and keep recordsDaily monitor of the strength of the connectivity lines and keep recording themKeep daily records and submit on the new month as a monthly report Planning, Designing IP addressing and IP sub-netting with all classes and also known as VLSM and Summarization