Saravanan A Email & Phone Number

10+ Years of experience in Telecom Industry. Experiences gained in Order Fulfilment, Service Assurance, Dispute Management, Billing Operations Ensuring optimal performance, meeting client requirements and SLA, producing cohesive work environment, troubleshooting with exceptional people skills, decision-making abilities in telecom Domain.Working on different applications used in the project such as Kenan FX, Amdocs CRM and Mainframe. Creating SOW, Process maps, Standard Operating procedures, Business Continuity plan, Risk Management, Governance Presentations.Transitions:Have experience in NEW business transitions such as Activations, Data Cleansing, Help Desk, Commercial Change Management & IT Dev Ops Team.Transformation:Worked on Touchless Automation business transformation project.Worked n product migrations, NEW product release, Billing Transform & Automations.