Looking for a challenging career that promises growth as well as an opportunity to learn and to take responsibilities, which would be a challenge to my professional skills. To make a career out of Teaching, Guide or a Trainer as had always enjoyed the profession with fullest zeal.Expertise In:Verbal, Soft Skills& Behavioural Skills, Public Speaking, Mass Communication, Motivational Speaker, Training and Placement, Content Preparation, Career Guidance & Personal Counselling. I am a renowned sportsman and very accomplished facilitator with more than 10 years of experience as a training professional covering various facets of Proficiency in the English Language, soft skills, and behavioural skills training.I have a flair for providing experiential learning sessions with loads of interaction and result oriented approach. I am quite good with communication skills, and presentation skills and have a knack to connect with the audience quickly. I love to follow a learner-centric approach coupled with a learning-centric approach which is backed by Training Need Analysis (TNI).I have trained approximately 1 lac students in some of the best institutions all over the country for campus placements. Along with that more than 20,000 employees of government as well as private companies of great reputations in Soft Skills & Behavioural Skills.Some of the esteemed clients that I have worked with are VIT, MGR University, B.S. Abdur Rahman University, Meenakshi College for women, Wipro, Infosys, Barclays, Mahendra Tech, TVS Group of companies, AON, Cape Gemini, etc. I have imparted training on key skills such as: Leadership Skills, Attitude building, Inter-Personal skills, Communication skills, Business communication, Customer Relationship Management, and Proficiency in the English Language. Most of these programs were curated as per the7 needs of the customers and designed by me keeping in mind the learning outcomes. Apart from this, I have trained around 30,000 faculty members in ((Teaching Skills & Understanding the Adolescent Learner) of reputed institutions all over the country.
Freelance
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Freelance Trainer (Verbal And Soft Skills And Behavioral Skills And Hrd)FreelanceChennai, Tn, In
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Freelance Trainer (Verbal/Soft Skills/Behavioral Skills/Hrd)Freelance Jun 2013 - PresentChennai, Tamil Nadu, IndiaTrain up and give lectures to young engineering, management graduates, faculties & corporate employees based on their requirements.Major Responsibilities’• Scheduling & Delivering training sessions• Assess students & employees needs• Create & Manage training budgets• Training needs analysis• Identifying skill gaps• Design training plans & Content creation• Measuring & evaluation training outcomes• Conduct effective induction and orientation sessions• Manage or direct students & employees training• Keep attendance and other records• Research training methods• Developing Instructional designs & methodologies
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Business Development ManagerConsim Info Pvt Ltd Jun 2010 - May 2013Chennai, Tamil Nadu, India• Responsible for US and Indian Toll-Free Operations.• Handling HNI & NRI clients personally.• Handling Escalation and Supervisor Calls.• Taking care of Revenue Generation and Business Development.• Insuring resolution and closure of customer service issues.• Responsible for recruitment, voice & accent training, and call-handling skills.• Led and motivated the team to achieve the required sales target.• Improving customer service based on client feedback through the development of new policies and Procedures.
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Sr. Customer Support ExecutiveSutherland Aug 2006 - Jun 2010Chennai, Tamil Nadu, India• Responsible for the supervision of 30 voice process agents within the customer service department.• Handling Escalation and Supervisor Calls.• Insuring resolution and closure of customer service issues.• Train up new agents in customer service skills, call handling skills, and Voice & Accent• Responsible for the recruitment and training of customer service representatives.• Managed the needs and requirements of high-revenue commercial accounts through extensive follow-up procedures.• Successful account retention record of 98%.• Active member of the employee welfare team.• Performed market research surveys amongst the client base to seek feedback on sales techniques, follow-up methods, and quality of after-sales service.• Lead and motivated the team to achieve the required sales target.• Prepared weekly sales reports for the sales team and sales management. -
Customer Care ExecutiveBharti Airtel Apr 2002 - Aug 2006Puducherry, India• Joined as Customer Care Officer during the commercial launch of Airtel at Pondicherry – Apr’2002.• Achieved Top Performer Award of 2003 in Customer Relations.• Promoted to Executive & was In charge of all Customer queries, Technical Concerns & Billing concerns of Pondicherry State – March 2003 to August 2006.• Train up new executives in customer service skills, call handling skills, and Voice & Accent• Successfully handled all customer issues related to network, billing, service, and activating Vas services.• Meeting Corporate Customers and bringing more business.• Managed the needs/requirements of high-revenue commercial accounts through extensive follow-up procedures.• Giving training to Customer care officers, Sales and Collection Executives.• In charge of Business Development.• Updating product Knowledge to the entire Team and leading them to achieve the required Target. -
Customer Care ExecutiveHarmony Investments ‘N’ Securities Jun 2000 - Mar 2002Puducherry, India• Handling Clients Calls and Terminal operations.• Answering queries about Stocks, Shares, Demat account opening, Initial public offers further public offers, Mutual Funds, etc.• Analyze current market conditions, forecast dividends, interest payments, and fund expenses.• Providing technical tips for trading to clients.• Monitoring Credit Limit as well as Customer Database.
Saravanan Balachandran Education Details
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Business Administration And Management, General -
Business And Social Skills -
Business And Social Skills
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TnouHuman Resources Management And Services -
Journalism & Mass Communication -
Business Administration And Management, General -
Ajax Management ServicesAdvanced Diploma In Human Resource Management
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Educational Testing ServiceCertified Trainer For Toefl, Toeic, Bec & Bulats
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KimoInformation Technology
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Mindtech InternationalCertified In Career Counselling And Dmit(Dermatoglyphic Multiple Intelligence Test)
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Certified In Icse (International Customer Service Experience)-Rock Hurst University-U.S
Frequently Asked Questions about Saravanan Balachandran
What company does Saravanan Balachandran work for?
Saravanan Balachandran works for Freelance
What is Saravanan Balachandran's role at the current company?
Saravanan Balachandran's current role is Freelance Trainer (Verbal and Soft Skills and Behavioral Skills and HRD).
What schools did Saravanan Balachandran attend?
Saravanan Balachandran attended Indian Institute Of Business Management And Studies, Synergy School Of Business Skills, Synergy School Of Business Skills, Tnou, Madurai Kamaraj University, University Of Madras, Ajax Management Services, Educational Testing Service, Kimo, Mindtech International, Rockhurst University.
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Saravanan Balachandran
Manager - Advisory - Dt-Ctfr Team At Kpmg | Cism | Crtp | Chfi | Ccsk | Awsx2 | Azure X2 | Incident Response & Digital Forensics | Threat Hunting | Soc/SiemBengaluru -
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