Saravanan D Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

♦ Overall accountable for consolidation of a hybrid cloud infrastructure on AWS which resulted in reducing the operational costs by 20% ♦ Lead and guide a team of IT professionals for upgrading and maintaining the IT infrastructure facilities while achieving 99.9% uptime and implementing robust disaster recovery protocols aligned with ITIL best practices♦ Oversee the annual IT budget for the organisation optimizing expenditures through strategic vendor negotiations and cost-effective… Show more ♦ Overall accountable for consolidation of a hybrid cloud infrastructure on AWS which resulted in reducing the operational costs by 20% ♦ Lead and guide a team of IT professionals for upgrading and maintaining the IT infrastructure facilities while achieving 99.9% uptime and implementing robust disaster recovery protocols aligned with ITIL best practices♦ Oversee the annual IT budget for the organisation optimizing expenditures through strategic vendor negotiations and cost-effective technology investments♦ Introduce ITIL best practices for service management, improving incident response times and enhancing overall IT service delivery♦ Define and maintain IT Service Level Agreements (SLAs) in compliance with the business objectives ♦ Implement regular quality audits to assess and verify compliance with operational standards, while developing comprehensive performance metrics to monitor and evaluate the efficiency, reliability, and effectiveness of IT services Show less

Chennai

♦ Strategically oversaw and optimized IT infrastructure including network, servers, and healthcare-specific applications, for seamless operations across multiple facilities♦ Developed and maintained system administration/infrastructure requirement plans to ensure the smooth functioning of the IT operations across all offices within India ♦ Achieved significant improvements through the implementation of Google Chrome devices for cost reduction and an automated EMR system for reducing… Show more ♦ Strategically oversaw and optimized IT infrastructure including network, servers, and healthcare-specific applications, for seamless operations across multiple facilities♦ Developed and maintained system administration/infrastructure requirement plans to ensure the smooth functioning of the IT operations across all offices within India ♦ Achieved significant improvements through the implementation of Google Chrome devices for cost reduction and an automated EMR system for reducing patient waiting time♦ Also accountable for the successful implementation of Hospital Management Systems (HMS) and Human Resource Management Systems (HRMS) resulting in enhanced workflow integration and personnel administration♦ Played a lead role in managing IT security initiatives in compliance with healthcare regulations and implementing robust measures to safeguard patient data♦ Contributed to implementing cost saving measures by reducing the acquisition of unnecessary additional services Show less

Chennai Area, India

♦ Proactively managed the outsourcing of IT helpdesk services to cognizant across APAC, Africa, Middle East, and Australia, ensuring seamless support and adherence to SLAs♦ Evaluated and improved help desk performance metrics to enhance efficiency and user satisfaction♦ Led the design, implementation, and maintenance of data and voice network infrastructure♦ Provided supervision for the development and maintenance of network documentation including Layer 1, 2 & 3 systems, diagrams… Show more ♦ Proactively managed the outsourcing of IT helpdesk services to cognizant across APAC, Africa, Middle East, and Australia, ensuring seamless support and adherence to SLAs♦ Evaluated and improved help desk performance metrics to enhance efficiency and user satisfaction♦ Led the design, implementation, and maintenance of data and voice network infrastructure♦ Provided supervision for the development and maintenance of network documentation including Layer 1, 2 & 3 systems, diagrams, procedures, and policies♦ Managed IT resource deployment to support operational needs and project requirements Show less

Chennai, Tamil Nadu, India