Saravanan Deshappa Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Cyberjaya, Selangor, Malaysia

Finance and Infrastructure Project Manager| June 2020 – To date· Specialized in Finance and Infrastructure Project management for Hybrid Service Management supporting Benelux financial accounts in Belgium, Netherland, and Luxembourg. · Organized actions and activities required to ensure compliance to the introduction of the General Data Protection Regulations (GDPR) for European region accounts through the available GDPR Tools.

Cyberjaya, Selangor, Malaysia

· Successfully deployed end-to-end assignments using parallel delivery method for JLL Asia Pacific account: Global commercial real estate company.· Remotely managed over 60+ infrastructure projects across the region (including India, South East Asia regions, China, Australia, New Zealand, and Japan) ranging from a simple server or network device deployment to entire office setup and refresh programs.· Dealt with various stakeholders both internally and externally with no escalation issues, obtained high customer satisfaction surveys and commendation from client.· Performed cost calculation as per the approved SOW with infrastructure build requirements. · Implemented agile practices to achieve operational excellence and effective governance in project delivery.

Cyberjaya, Selangor, Malaysia

· Developed, maintained, and managed relationships with large and global commercial account clients for instance the Westpac Bank of New Zealand, by ensuring the projects expectations are satisfied.· Successfully implemented Data Centre migration change request for AIA (Malaysia).

Cyberjaya, Selangor, Malaysia

· Kick started and supported the deployment of the Integrated Project Planning and Forecasting (IPPF) tool across ASEAN countries. · Completed IPPF data clean-up work, process review and streamlining, clear stakeholder communications, planned the tool trainings.· Identified the focal team across ASEAN countries to support the deployment plan.

Cyberjaya, Selangor, Malaysia

· Successfully deployed over 100+ Infrastructure Projects for IBM Application Hosting Environment (AHE) offering. Application and Middleware Delete Application Sunset Server decommissions Delete & Decommission Sunset & Decommission· Experienced in middleware and server infrastructure like Middleware - IHS/WAS/DB2/MQ/Domino Operating system – AIX, UNIX, LINUX· Managed end-to-end, complex, large scale and global projects using parallel delivery method.· Performed application hosting cost calculation with the infrastructure build requirements.· Implemented agile practices to achieve operational excellence and an effective governance in project delivery.· Developed, maintained, and managed relationships with the client to ensure the project is meeting expectations.· Achieved an IBM Advisory PM Digital Credential.

Cyberjaya, Selangor, Malaysia

· Managed IBM Tivoli Application Dependency Discovery Manager (TADDM) implementation under IBM Discovery and Configuration Management offering using SDLC method.· Successfully Deployed TADDM on over 9200+ IBM servers globally.· Performed the health check to validate that the application interfaces are operational and accessible.· Experienced in developing the Application Installation Instruction by providing the application installation and setup information in the environment.· Managed a group of dedicated project team with 10+ SME: set goals, assess, and guide the performance of project team, delegate and empower, encourage initiatives, manage conflicts.· Involved in application related activities such as Incident Management, and Change Management.· Tracked and controlled all plan activity of project team members, including clients, and developed plans to address variances.

Business analyst for IBM Global Voice Infrastructure• Understand tool for Call Detail Record reporting tool.• Understand IBM AP Telephony usage.• Analysis the call patterns, calling behaviors and cost distribution.• Perform good understanding of business and technical environment, Coordination skill, and Leadership skill.• Through analysis of data, aim provide suggestions to business planning on voice strategy, actions that may influence user dialling behaviour that will lead to cost saving and /or cost avoidance.

Project IT specialist for the IBM client application support and data processing.

Malacca, Malaysia

Industrial Internship· Completed MDEC- Infosys Campus Connect Program· Certified Foundational Computer Science Courses – An Industry Perspective

Bachelor Degree, Computer Software Engineering, 3.11

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