Client Manager with a capacity of 100+ employees operating 24/7 serving Largest Investment Bank placed across the globe.Responsible to create, manage, deliver and optimize their business communication and multichannel marketing requirements, both internal and external.Responsible for people, process, risks and relationships, transition.Responsible for Team’s performance on Quality product delivery and Compliance adhearance.Closely monitoring Team’s processes and ensure… Show more Client Manager with a capacity of 100+ employees operating 24/7 serving Largest Investment Bank placed across the globe.Responsible to create, manage, deliver and optimize their business communication and multichannel marketing requirements, both internal and external.Responsible for people, process, risks and relationships, transition.Responsible for Team’s performance on Quality product delivery and Compliance adhearance.Closely monitoring Team’s processes and ensure optimization based on change in business needs.Effective tracking of the performance data to implement improvement projects based on the requirement.Classified process based on complexity and arrive at appropriate cycle time Show less

Managing multiple accounts with overall headcount of 50+, ensuring teams are working towards to meet quality targets set by the client consistently.Constantly doing data analysis to identify scope for improvement in process and initiate improvement projects accordingly.Preparing MBR, QBR decks and present it to account directors to discuss team’s performance.Preparing Team’s performance dashboards to analyze performance trends and provide recommendations to the senior managers and… Show more Managing multiple accounts with overall headcount of 50+, ensuring teams are working towards to meet quality targets set by the client consistently.Constantly doing data analysis to identify scope for improvement in process and initiate improvement projects accordingly.Preparing MBR, QBR decks and present it to account directors to discuss team’s performance.Preparing Team’s performance dashboards to analyze performance trends and provide recommendations to the senior managers and stake holdersInitiating weekly, monthly calls with the client to discuss team’s performance and make changes in process based on client’s feedback.Effective tracking of the Key Business projects and provide Dashboard/Analytical view to Stakeholders.Classify process based on complexity and arrive at appropriate cycle time. Show less

Preparing Team’s Daily, Weekly and Monthly Performance Reports and share it with respective stakeholders.Creating Excel Macros to automate routine works to reduce manual work and improve process efficiency.Constantly doing Team’s performance trend analysis and share insights with stakeholdersClosely working with Senior Managers to understand their needs and make changes in the reports accordingly.

• Responsible for shift deliverables, conducting weekly and monthly meetings with team to share team’s performance.• Preparing weekly presentations to analyse team’s perfomance• Providing design directions to the designer based on client’s requirement• Getting into scope calls with clients to understand their requirement• Preparing shift rosters to ensure balanced resource allocation across the shifts

• Responsible for shift deliverables, project allocation to designers based on their skillset• Follow up with production designers to ensure. on time delivery• Involving project review to provide estimates• Getting into client calls to clarify their queries

• Designing creative product types including flyers, brochures, booklets newsletters, logo design, for the clients across US and Canada.• Interacting with client over calls and emails for clarifications

• Designing over 30 different creative product types including flyers, brochures, booklets newsletters, logo design, for the clients across US and Canada.