Saravanan M. Email & Phone Number

Kuala Lumpur, My

Malaysia

Malaysia

Selangor, Malaysia

Malaysia

• Implement, the cloud architectures defined by the Solutions Architect on Azure Cloud Platform.• Involving into project on client transaction and implementation of API , APIM and B2C • Be part of the team that supports customers Cloud deployments in 24x7 operational support system• L3 Support - Monitor customers production infrastructure in 24x7 rotational shifts• L3 DevOps continuous improvement, CI|CD • Improve monitoring and alerting systems by appropriate usage of automation tools• Prepare customers monthly operational reports and present them at a scheduled frequency• Lead and guide the team in identifying and implementing new technologies• Work with off-the-shelf/open source tools to manage our infrastructure reliably, and with resiliency in the face of unexpected behaviors, including tools like Chef, scripting languages, etc.• Maintain and enhance existing enterprise infrastructure

Malaysia

Kuala Lumpur, Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Main Role: • Being part of Global Service desk Team , provide IT support through phone and emails • Provide advice and assist on hardware , software and remote access • Provide effective license , asset and operational management for software used across the organisation• Ensure work is performed within ITIL process follow procedures ,guidelines , service catalogue and knowledge base information • Creating new knowledge base article for internal use • Making outbound calls for remote assist on user issueSecondary Role: • Provide on-site support for internal users • Updating and maintain hardware inventory Knowledge :• Basic knowledge of office 365 and Active Directory • Window server 2012 • Basic Knowledge on AWS platform

Midvalley

-providing first and second IT level support for client -Consistent deliverables in operation with adherence to operation guide-Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.-Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases

Technology Park , Bukit Jalil , Kuala Lumpur

Senior Analyst, Global Resolution Desk (GRD)Managing ticket and provide resolution for user -more to managing their desktop issueMaking outbound calls for remote assist on user issue Assist on request management system (RMS ) inquiry and software installation base on RMS approval Consistent deliverables in operation with adherence to operation guide like update of incident log, escalation etc Ensure speedy handling of Incident / Request Escalations and ensure End-to-End Ownership -Maintain minimal ageing tickets on daily basis and should ensure proper delegation in exception cases Updating report on resolution tickets by team member and reporting directly to manager -assist ticket to team member and also monitoring ticket quality TECHNICAL SKILLS Support user for I phone issue (assist user to reconfigure theirs I phone, by assisting upgrade their IOS, sync phone with outlook, and help to recreate profile. Assisting user on issue of desktop related, such as Ms office (Outlook, excel, access and PowerPoint) .Help to install internal software that required running bank operationWindow 7 support (install and uninstall software related to win 7)

1. IBM MALAYSIA Sdn Bhd Position Title (Level): Helpdesk Specialist (Junior Executive) Specialization : IT/Computer - Hardware Role : Technical Support Industry : Call Center / IT-Enabled Services / BPO Monthly Salary : MYR 2500(Basic) Work Description : Technical support • Handling calls • 1 level and 2 level of troubleshoot • remote user PC for troubleshoot • Log ticket and monitoring • follow-up with cases• email handling • ID and email creating • assist multiple account (if require)• Prepare daily & weekly report

2. Maxis communication sdn.bhd Position Title (Level) : Customer Care Consultant (Fresh / Entry Level) Specialization : Customer Service Role : Call Centre Executive Industry : Call Center / IT-Enabled Services / BPO Monthly Salary : MYR 2300 Duration of working: June 2010 to June 2011(1 year contract) Work Description• Handling inbound call and outbound calls of Maxis postpaid & prepaid users. • Provided accurate technical support for customer’s problems & solutions.• Follow up with customers with their needs and request.• Prepare daily & weekly report.• conduct investigation on fraud payment by customers • complete call logs and reports• complete other duties if assign

4. Spansion (Kuala Lumpur) Sdn.Bhd Position Title (Level) : Human Resource Officer (Junior Executive) Specialization : Human Resources Role : Employee/Labour Relation Industry : Manufacturing / Production Monthly Salary : MYR 2700 Duration of working: November 2007 to February 2009 Company Location: HICOM, Selangor. Work Description:• Engage in all over of Human Resource practice (example conduct disciplinary action)• Responsible in arranging & conduct training for fresh employees & Sending for training to overseas.• Maintaining company intranet such as upload data, follow-up with other department in updating data for audit purpose &follow up with overseas client.• Monitoring and in charge of company cafeteria.• In charge of employees transportation (prepare transport for operators)• In charge of in house clinic (provide medical benefits for employees)• Conduct induction program for new employees.• Engage in SRC (Sport and recreation club) where have to conduct sport activities for employees in every quarter.• Being member and involved in 5s activities

Certification Reporting And Dashboard Using Tableau

Big Data Boot Camp

Certification Data Science, Data Science

Diploma Of Information Technology Ict 50118, Information Technology

Proffesional Certificate, Service Desk Analyst And Itil V3 Foundation, Pass

Service Desk Certificate, Information Technology

Master'S Degree; Mba, Business Studies/Administration/Management

continue studies in Master Level

Bachelor'S Degree, Business Studies/Administration/Management; Human Resource Management

compeleted Bachelor in Business Administration (BBA) Human Resource Management

Bachelor Of Business Administration - Bba, Human Resources Management And Services