Standardization of O2C Process: Drive the adoption of standardization of the end-to-end Order-to-Cash (O2C) process and identify and implement continuous process improvements.Finance Governance Processes for O2C: Design, develop, and explain finance governance processes for O2C to business and finance stakeholders at all levels of the organization.Order Processing and Management: Oversee the processing, fulfilment, shipment, invoicing, and collections of orders. Allocate and monitor work assignments to team across time zones.Review of Process Turnaround Time (TAT): Conduct reviews of the process TAT in order processing, billing, and collections.Monitoring of Order Process: Monitor order process, delivery, billing, and collections issues to resolve, assist, and direct the departments to achieve department firm initiatives and goals.Establishment of Internal Procedures: Establish internal procedures for processing customer order, delivery, billing, collection, and cash receipt application activity in accordance with company policy.Evaluation of Systematic Order Flow: Continuously evaluate systematic order flow, order fulfilment, billing, and collections best practices and efficient utilization of technology.Management of Month-End Closing Procedures: Manage month-end closing procedures of order booked, billing, and ensure all monthly billing and collection related reports are distributed timely and accurately to Management and internal stakeholders.Response to High Volume of Customer Order: Quickly respond to high volume of customer order to management, assign and deploy resources based on delivery timelines.Communication of Critical Issues/Risks: Communicate critical issues/risks effectively to manager and work collaboratively to resolve them.

• Monthly Collection Target: Achieve the monthly collection target within the prescribed timelines.• Payment Follow-Up: Conduct follow-ups for collection with customers, partners, and agency.• Outstanding and Collections Review: Conduct a fortnightly review of the tracker for outstanding and collections.• Customer Issue Resolution: Ensure timely resolution of customer issues and complaints to recover retention.• Outstanding Concerns: Raise concerns about heavy outstanding to the manager and recommend and execute solutions.• Unbilled Revenue Monitoring: Monitor unbilled revenue on a periodic basis to provide collection forecasts.• Collection of Certificates: Ensure the collection of TDS, Form-C, VAT certificates, etc.• Debt Recovery: Responsible for collecting age-old debt to maximize collection and resolve issues.• Bad Debt Charges Estimation: Estimate monthly bad debt charges.• Customer Reconciliation: Handle periodic customer reconciliation and balance confirmation for audit/internal purposes.• Adherence to SLA: Adhere to service level agreements (SLA) and process benchmarks.• Policy Adoption: Adopt organization policies and procedures relating to customers.• Revenue Leakage Identification: Identify areas of revenue leakages and improve processes.• System Enhancements: Understand the system enhancements required to better existing processes.• Revenue Assurance: Develop and ensure an end-to-end revenue assurance approach.• Sarbanes-Oxley Compliance: Support and ensure compliance with Sarbanes-Oxley requirements.• KPI Delivery: Review collection targets with the reporting manager to deliver KPIs.• Billing & Invoicing: Drive the billing and invoicing activities through KPIs.• Collection Process and DSO Improvements: Plan and aid the collection process and drive the DSO improvements.• Customer Query Handling: Handle customer and sales team queries, reply to mails, handle issues, and manage escalations and resolutions.