Saravanan Perumal Email & Phone Number

Bengaluru Area, India

1. Overall responsibility of Techno-commercial activities relatedto service.2. Provide timely Technical support to our customers andcolleagues through online as well as customer site visit3. Analysis of customer complaints, finding the root causes,resolve the issue and communicate to the customer.4. Handling service personnel of my team spread across India.5. Periodic reporting of service performance to seniormanagement.6. Providing training to the customer with regard tomaintenance and usage.7. Communicating the corrective actions to the Sales team andour service team members.8. Collecting the feedback from the customers to measurecustomer satisfaction and act accordingly for continualimprovement.9. Planning for spares to ensure quick response.10. Responsible for conducting energy saving service activities toprevent leakage of compressed air and reporting on the costsavings by suggesting suitable measures.