• Performance-driven professional with 19 years of experience in Strategic Planning, Project & Program Management, Transition Management, Delivery Management, Product Life Cycle Management and People Management in SW Development and ISV businesses in Telecom & Office automation • Down to earth person, working across cross-functional teams using Situational Leadership best practices and motivational leadership that spurs people to willingly give excellent results• PMP certified delivery manager having work exposure with global team across US, UK & Malaysia for successful program delivery• Track record of consistently maintaining average customer satisfaction level at 6.5 in 7-point scale and GREEN status on QCD parameters (QCD: Quality, Cost, Delivery) for last three years• Extensive experience on managing relationship with stakeholders while keeping stakeholders informed of progress, risks and issues in order to manage expectations on all project requirements and deliverables• Exposure in working and setting up the big ODCs for Telecom and Printer OEM clients from start to end of the engagement in different roles from developer to Deputy General Manager• Strong experience in Software Product Development and Testing for Embedded and Web Based applications using on Agile and Waterfall methodologies and worked on all phases of product life-cycle from concept to deployment and field support.(Except Market Research)• Exposure on projects that have followed ISO 9002 and CMMi level Quality processes • Managed a team of 100+ engineers with PnL of 11Mn USD