• Drive exceptional workplace end-user services across the APAC region.• Lead and collaborate with diverse teams to enhance service delivery.• Cultivate vendor relationships and oversee performance evaluations and contract renewals.• Strategically define service offerings and support product line initiatives.• Define and analyse SLA and OLA contracts to ensure optimal performance.• Expertly manage costs, overseeing PO planning and monthly financial reporting with close… Show more • Drive exceptional workplace end-user services across the APAC region.• Lead and collaborate with diverse teams to enhance service delivery.• Cultivate vendor relationships and oversee performance evaluations and contract renewals.• Strategically define service offerings and support product line initiatives.• Define and analyse SLA and OLA contracts to ensure optimal performance.• Expertly manage costs, overseeing PO planning and monthly financial reporting with close coordination with the finance team.• Collaborate effectively with service desk leads and onsite teams to meet SLA, OLA, and KPI targets.• Work closely with the audit teams internal and external to ensure the audit points references are shared and up to date. (KPMG, LCSA) Show less

Accomplished Service Manager & Refresh Head with 16 years at HCL Technologies, delivering exceptional client solutions for prestigious organizations including Deutsche Bank, Singapore Exchange, STMicroelectronics, and AirbusWORKPLACE SERVICE AND REFRESH MANAGER APACST MICRO ELECTRONICS REFRESH PROJECT MANAGER (EMEA)AIRBUS (UNITED KINGDOM, FRANCE, GERMANY AND SPAIN)INFRASTRUCTURE AND SERVICE MANAGER SINGAPORE EXCHANGEAPPLICATION OWNER & DEVELOPMENT… Show more Accomplished Service Manager & Refresh Head with 16 years at HCL Technologies, delivering exceptional client solutions for prestigious organizations including Deutsche Bank, Singapore Exchange, STMicroelectronics, and AirbusWORKPLACE SERVICE AND REFRESH MANAGER APACST MICRO ELECTRONICS REFRESH PROJECT MANAGER (EMEA)AIRBUS (UNITED KINGDOM, FRANCE, GERMANY AND SPAIN)INFRASTRUCTURE AND SERVICE MANAGER SINGAPORE EXCHANGEAPPLICATION OWNER & DEVELOPMENT MANAGER DEUTSCHE BANK, APAC Show less

Worked on UNIX, Perl and Oracle PL/SQL.Was leading a team of 8 members (3 offshore, 5onsite).

• As a Project lead, I was responsible to ensure the SLA (Service level agreement) is met and project has 0% escalation. • I was also responsible for the presentations related to Project Management review, Quality, Performance related (daily and weekly) reports. • Developing PL/SQL Stored procedures and functions as per the adhoc requirements from the clients. (Requirements will be in the form of Micro/Mini and Emergency Projects)

Module Leader and Project Lead for following projects:Production Planning and Control (PPC)Labour Management SystemI was working on Technologies like Oracle, PL/SQL, UNIX and Perl