Workplace And Delivery Manager
Current• Drive exceptional workplace end-user services across the APAC region.• Lead and collaborate with diverse teams to enhance service delivery.• Cultivate vendor relationships and oversee performance evaluations and contract renewals.• Strategically define service offerings and support product line initiatives.• Define and analyse SLA and OLA contracts to ensure optimal performance.• Expertly manage costs, overseeing PO planning and monthly financial reporting with close… Show more • Drive exceptional workplace end-user services across the APAC region.• Lead and collaborate with diverse teams to enhance service delivery.• Cultivate vendor relationships and oversee performance evaluations and contract renewals.• Strategically define service offerings and support product line initiatives.• Define and analyse SLA and OLA contracts to ensure optimal performance.• Expertly manage costs, overseeing PO planning and monthly financial reporting with close coordination with the finance team.• Collaborate effectively with service desk leads and onsite teams to meet SLA, OLA, and KPI targets.• Work closely with the audit teams internal and external to ensure the audit points references are shared and up to date. (KPMG, LCSA) Show less
