Saravanan S B.E.,M.Tech, Pmp® Itil® V3 Foundation Email & Phone Number

Summary• 13+ years of progressive IT management experience (6+ years in Management including 4+ years of international exposure). • Competence in INFRASTRUCTURE OPERATIONS (build, operate & control) and TECHNOLOGY (research, engineering & architecture planning) requirements. • Provided IT facilities (Desktop L1 & L2 support team) for 8000+ user setup with a lean management team. Ability to build high performance team of multi ethnic people with diversified talent. Manpower recruitment, induction, appraisal and monitoring team performance• Managed people, Process & Technology at on/ off-site with persuasive interaction capabilities. Delegated assignments and extracted work within schedule in a highly demanding & dynamic business environment by fostering high level of motivation. Providing required SKILL direction and WILL support. Teach/ Coach/ Counsel/ Mentor staff as when required. Provided necessary training and ensured support team has the necessary skill base to deliver optimally• Transformed the Team to deliver 100% performance by aligning available roles to their Personality traits. Collaborating and maintaining influential relationships with senior leadership• PMP & ITILf Certified Service Manager / Service Management and experience in ITIL Based Service Delivery and Service Improvement rolesSpecialties:• HW & SW Support - for Various Industries (Health care,Shipping & Logistics/ BPO )• Resource Administration - Vendor Management - Quality Assurance.• IT Service Delivery Management - Process Management - IT Managed Services- SLA Management• Key Account Management – Project / Program Management – IT Infrastructure Management – Budgeting and Cost Control – Operational Excellence – Service Management• Statutory / regulatory Compliance.QualitiesVisionary Leader, Out of box thinking, Highly Analytical, excercising power, Demanding, Conflict mgmt, Train/ Coach, Delegating, Collaborative and flexible