Engagement Manager And Technical Product Owner
CurrentManaged a portfolio of accountsDeveloped an account from a single effort to a multi-effort, multi-division collaboration, launching the account into the top 3 accounts company-wide and top account department-wideDemonstrated expertise in developing rapport and trust by partnering with the client to establish a reporting departmentTaught and coached clients as they initiated internal process improvement effortsSupported departmental strategic planning and led many efforts to successful outcomesImproved processes and training to increase value output by decreasing waste and streamlining work Performed resource planning and scheduling for multiple clients and teamsManaged communications, posture, and presentation representing Moser as an ambassadorSupported and performed many recruiting responsibilities including requirements, qualifying, and interviewingMentorship of peers and vertical tactical coachingProvided management consulting to clients, assisting them with their internal goals like program growth, and cost reductionEstablished processes and associated templates in collaboration with leadership to improve organizational maturityDeveloped a strategy and action plan in partnership with a client to expand the number of departments served by the reporting team