Editorial Plan, Visual, Copywriting, Community Management and ADS for local companies.

Leading tours all over the World Social media reporting with videos and pictures of the clients

- Bookingquotation, customer assistance, travel documents, tour leader during our tours- Copywriter

- head of customer support- managing customers' requests and issues- working with Zendesk- Social media and community mediation- management of the orders' shipping process

- writing for the blog and the website - Keyword research- SEO contents

- Management of the social media community and customer support- Working with Zendesk and social media

Social Media Manager for organic posting of the profiles of the agencies. Manage PED and collaborate with i clients.

Trainer for Community Management - Project Marlboro;Market research;Quantitatively analyze and process the contents of the extracted social platforms;Generate new data models;Generate insights/conclusions relevant to consumer perceptions about the brand and the products of our customers;Ensure all requirements for data classification are completed according to quality standards and accuracy requirements;Monitor progress of data collection regularly in order to meet project deadlines;Prepare analysis and reports regarding results of collected data;

Senior Advisor. Providing feedbacks to agent, taking care of shift changes, holidays and agents needs. Providing also professional assistance as senior agent to new agents, helping with Airbnb procedures and website specifics.

Handle calls and emails from Airbnb customers. Provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations. Negotiate, when necessary, in order to satisfy the customer need. Work effectively and concisely within a larger global team to meet company goals. Maintain positive attitude.

Social media manager for:Cucchiaio d'ArgentoDueruoteQuattroruoteDomusPostings and ADV campaignsRevision of Cucchiaio d'Argento website and writing for blog loves.cucchiaio.it - Blog that reported the best recipes of the site.Management of social media channelsContent creation for websites on WordpressManagement of the e-commerce website (tool: Magento)

Freelance translator for websites, blogs and 10-15 pages documents for italian and international agencies. I also provide subtitles for TV seriesLanguages combination: English, Spanish, Italian

- supporto per creazione nuovo sito web, riorganizzazione prodotti, nuove descrizioni, traduzione in inglese della struttura, - stesura brief per materiali POP ad agenzie e per materialli forza Vendita, rapporti con le agenzie- supporto per sviluppo nuovi prodotti, creazione testi, file di organizzazione tra reparti- supporto su procedure interne nella creazione di nuove promozioni- affiancamento nella creazione di nuove attività ADV- concorsi 2014 (Svitol e Arexons, operazione “Arexons Ti Ricarica”)- support for new website creation, product reorganization, new descriptions, English translation of the structure,- drafting briefs for POP materials to agencies and sales force materials, relationships with agencies- support for new product development, text creation, organization files between departments- support on internal procedures in the creation of new promotions- support in the creation of new ADV activities- tenders 2014 (Svitol and Arexons, operation "Arexons Ti Ricarica")______________________________________________________________________________▪ Marketing (creations of the new website: choosing contents, organize product families – New car care family: creation of the new car care line, choose the shape, labels, texts, etc..)Assisting the Strategic Business Unit Manager and the Marketing Manager in their activities (Brief, meetings, email communication, communication with creative agencies)

Analizzare il sito dell'azienda e collaborare alla creazione del nuovo sito. Collaborare con l'ufficio Marketing, mettendo anche a disposizione la mia conoscenza della lingua inglese per la traduzione di contenuti specifici.Review the company site and help create the new site. Collaborate with the Marketing office, also making my knowledge of the English language available for the translation of specific contents.I analyzed the society website and then I helped to build the new one. I worked in the marketing office and I also offered my english and spanish skills to translate professional documents.

Stage per il Comune di Milano per pensare, curare e promuovere la campagna pubblicitaria del nuovo Portale dell'Integrazione istituito dall'amministrazione Pisapia. Stage presso il gabinetto del sindaco.Mi sono occupata dell'elaborazione di un documento per la creazione della campagna pubblicitaria che sfocerá nell'inaugurazione del portale a settembre 2013Internship for the Municipality of Milan. I had to create the campaign for a project called "Nuovo Portale dell'Integrazione" (New Integration Portal). I worked with the Municipality communication office and I also wrote the project abstracts.

Mediatrice linguistica tra i gruppi di intervistati e i clienti stranieriInterpreter for customers during interviews (english, spanish)