Sara Walton Email and Phone Number

Manage a Lockbox

Inbound calls for customers who have questions/concerns about their accounts. Updating e-mails throughout the day. Maintaining 100% Follow up calls with customers to ensure each call is responded to. Daily reports ran to ensure all calls are documented correctly and updated daily. In contact with many District Managers over numerous accounts and keep them updated on specific needs of their customers so we can ensure each customer is satisfied. Reaching out to new customers to ensure their needs are met with in one month of service.

Taking inbound calls for product safety recalls for example but not limited to computer adapters, vent pipe correction for the Corrective Action Program (CAP) and furniture recalls. All programs are approved through the Consumer Product Safety Commission (CPSC).

Answering inbound call and assisting customers with the most accurate information about new or existing recall products. Also fowarding information from customers to local agents in there area to assist them with insurance information.

Maintained and monitored 5-10 supervisors including reviews, disciplinary actions, scheduling/attendance management for 100+ employees, training sessions, recruiting, hiring, firing, performance/training memos for various clients and center needs. Managed teams and training for multiple clients, for example but not limited to Student Loans, Product Recalls, Life and Medical Insurance Interviews. Skills used: ASD Softswitch management, Center View, Excel, Word Power point, AURA, AS400, Citrix.

Coaching reports, monitoring, attendance management, disciplinary actions as needed, training sessions, employee reviews for the entire call center Telemarketing Representatives. Managed the call centers command center by compiling various hourly reports used to update the Call Center Manager/Client Services Managers, as well as managing the inbound/outbound queues.

One of the top sales agents in a highly competitive telesales environment but utilizing all aspects of customer service, educated clients/customers on various products and services, and account/complaint resolution.

Provided a safe environment with structure, games, educational lessons while supervising 15-20 after-school children, providing parents a monthly behavior/progress reportFacility management which included opening/closing of the center