At Brooks Bell we help organizations discover, understand and act on inisghts. We combine quantitative data with qualitative research to uncover motivations, actions and needs and validate those through various testing methods all while providing strategic oversight and tactical roadmaps to structure process and governance. Through our work we improve and personalize CX journeys that create a loyalty-inducing experience.All of this will measurably improve an organization's bottom line. Learn from every test, research study and customer service call. Share those insights to find balance between your customer's agenda and incorporate that within your company mission.Insights are the key to remarkable experiences. Our mission is to build work-class insight cultures through consulting, research and experimentation.

Spectrio is the digital signage industry leader offering a best-in-class product suite that’s easy-to-use, reliable and scalable. We strategically work with businesses and organizations to customize solutions that meet their needs while providing superior service for our clients. The Spectrio Difference is coming alongside our partners to help them envision a desired future state and then making their potential a reality.I was hired to help build a new team of Account Managers to grow our current client base. My team and I manage our largest client relationships by supporting their customer engagement strategies with the Spectrio solution suite. In my tenure, I have onboarded and trained 10 account managers, mentored each on becoming a strategic partner to their clients and have taken the team from last place on the stack rank to a solid competitor to the other sellers in the organization in just a few short months. I have implemented a variety of initiatives that have also increased the average deal size by an average of 200%.I have also been part of our Sales Enablement efforts by assisting in development of topics, facilitation of best practices and vetting sales tools for the sales force as a whole.

Comcast is one of the most diverse companies in the world. Working with them has allowed me to help companies transform into more efficient, technology-focused businesses and allowed them to focus on what matters most to them: their customers. I've done this by consistently listening, understanding, and being objective in our problem-solving efforts. By doing this, I have brought value through connecting our extensive Comcast family of companies to the table to present opportunities for partnership that elevate the customer in ways that no other "cable provider" in the industry can do.As an addition to my day-to-day responsibilities, I am part of a select group of Account Executives who are SMEs on the sales process, best practices, and facilitation of training that enable our sales professionals to bring the best to thier role every day.

In this role, I consulted on new developments of apartment complexes, condos, and healthcare facilities to build Comcast's fiber-optic network to their properties. I was an expert in providing solutions that increased the market value of these properties through seamless move-in experiences, increase amenity offerings and ongoing support that allowed owners and properties managers to focus on what was most important to them: keeping properties full and renting at the most competitive market rate. I became an advisor to these developers and was invited to work with them on subsequent projects. I was a leader on my team helping to onboard new reps when there was not a standard onboarding process, mentoring on best practices on prospecting, deal negotiation, and relationship development that enabled the team to become one of the most productive teams in the division.

Leading this team allowed me to mentor, coach, and develop Sales Executives to reach their financial and career goals. My approach was that of owning a franchise and allowing each to be the owner of their own destiny. I then coached each on how to develop a business plan and execute that business plan through one on one coaching, group best practice sharing as well as setting realistic expectations. During my role as manager, we closed the largest deal the region had won in several years with one of the largest financial institutions in Indiana for their entire network. Also, most of the reps that I hired and mentored, have since been promoted to selling more complex, larger deals.

In my role, I became an expert in each vertical. I understood the challenges each was facing at the time from migrating to EMR, to the E-Rate process and working with public entities to allow them to serve their constituents in the best way possible with the most effective cost and solution. I was then able to fully understand how each conducted business and provide solutions that would help them transform into their next business state through rearchitecting their networks, costs savings in one area to fund other projects, providing consulting resources and connecting them with other subject matter experts in their field.

Managed a team of 3 sales reps, while also selling in to self genereated prospects. Trained on product portfolio to new reps, customers, and potential business partners.