~Responsible for the Vodafone account and Monthly Service Review~Supplier management~Stakeholder management ~Deal with requests raised on FreshService~Deal with any Major Incidents and produce PIRs~Liaise with all departments regarding any issues to help work through them~Help to improve and rewrite processes~Provide training for the Mobile Device team

~Deal with requests raised on Axios Assyst/ HP Service Anywhere/ FreshService~Configure and test Polices, Profiles, Groups, users, devices, apps and settings on BlackBerry Enterprise Server 12 UEM~Troubleshoot, investigate, fix and resolve issues across O365 platforms~Weekly and Monthly Backup Exec 2010 tape changes~Configure all Samsung smartphones via the BES 12 server and Knox Mobile Enrollment~Provide customer training and troubleshooting support on all devices

~Deal with requests raised on ICCM/ HP Service Anywhere~Configure all company BlackBerry smartphones via the BES 5 Server~Configure all Samsung smartphones via the BES 12 server~Provide customer training and troubleshooting support on all devices ~Configure all company Radios with the correct software and groups for operational use~Use Radio Manager 2 and SMT/CCM to programme radios and manage them on the network~Update Command & Control with radios and users~Asset manage all company Radio, BlackBerry, iPhone, Nokia, iPad, Galaxy, WiFi Pebbles and 3G cards~Manage the Vodafone estate and billing via Vodafone webportal~Keep all radio, mobile and user information current within VivaTrack - asset management ~Some experience locating and downloading voice recorded calls via Verint and Audionet~Some experience with adding/removing programmable data via Avaya webportal~Book travel and accommodation for Technology~Raise quotes and purchase orders on eProcurement

~Deal with all requests raised on Support Works/Service Desk – 3rd party system~Liaise with suppliers for sourcing IT requirements~Raise quotes and purchase orders via P2P – 3rd party system~Track all company iPhones, iPads, BlackBerry’s and 3G cards~Configure all company Blackberry’s via the BES Server – webportal system~Maintain IS department holidays~Manage IS seating and floor plans~Streamline the Microsoft Licensing process~Update and maintain budget and maintenance spreadsheets~Manage our Vodafone estate and billing via Vodafone webportal~Manage all RSA SecureID Keyfobs and users~Manage set up for all new starters, process all leavers and retrieval of IS Assets

~Ensure all customers orders are downloaded within deadline~Maintain DE4 display copy and invoice all DE4 spots via our in house system~Transfer customer’s orders to production~Undertake installation of our DE software onto customer’s computers and provide relevant training~First line helpline for queries on the DE4 system ~Responsible for customers advertising and artwork~Monitor and review team holidays and sickness absence~Calculate commission from customers adverts and assist with payroll processing~Produce key task reports, reports on Sales Performance and figures~Provide assistance on Open Days for recruitment~Delivering tasks to tight deadlines

~Day to day running of the office~Meeting customer requirements ~Negotiate with suppliers and ensure all invoicing is kept up to date~Receiving and paying all invoices~Banking all monies~Undertake credit control responsibilities~Reconciliations~Assisted with Tax returns