Sara Lumbley Email & Phone Number

Dallas, Texas, United States

Plano, Texas, United States

Dallas, Tx

Encourage service excellence while controlling costs, and minimizing business disruptions. Sustain multi-sourcing opportunities, and drive value from internal and external partners. Manage relationships with vendors to ensure contractual obligations are met and the customer receives the highest service. Conduct all field tests for equipment and related software, and provide leadership with go forward recommendations. Manage service, escalations, and reporting on maintenance contracts valued over $12 million. Partner within cross-functional teams to deploy all new equipment to over more than 1800 locations. Evaluate all asset RFI and RFP responses for both hardware and software. Exceptional communication, collaboration and negotiation skills, supported by equally strong ability to win trust and confidence from internal and external customers. Focus on driving the highest levels of performance through pro-active data analysis.

Dallas, Tx

Fostered commercial relationships and innovations at FedEx Office by decreasing operational pain points for Sales. Create executive level communications to guide and influence future organization direction. Leading change management for Operations Planning as a champion for FedEx Office company move. Provide an operational roadmap and priority for commercial sales support. Collaborate cross-functionally to accomplish goals and objectives as it relates to project requirements. Interface with business partners to capture and validate requirements, filling process gaps. Expert in analyzing and evaluating business data, market intelligence and global trends to promote innovative solutions and project ideas. Successful track record of recommending and leading sales and marketing campaigns through comprehensive business and statistical analysis. Ability to provide proactive solutions to increase FedEx Office’s value to our external customers.

Dallas, Tx

Ensured Ecommerce and Production Workflow goals were achieved through reporting analysis, project documentation, and acted as a subject matter expert.  Documentation to define scope, requirements and workflow for Ecommerce and Production to drive future releases for optimal customer experience and employee efficiencies. Helping lead the Pre-Flight Process project to support commercial customers. Perform analysis and research to support Color Management. Facilitate and document UAT sessions both internally and externally to ensure any issues are vetted before software release. Make recommendations on features through production and environment testing for future development and enhancements.

Fort Worth, Texas

 Provide analytics to commercial customers (Verizon, ATT, Time Warner, Direct Energy, T-Mobile, Save-A-Lot) to support business decisions. Troubleshoot proactive, dynamic solutions to increase efficiency in support of the clients’ needs. Lead development and enhancement projects to introduce company-wide utilized solution software. Maintain and grow relationships with clients and vendors to increase the company’s footprint. Present to executive board on gap analysis and proactive troubleshooting options.  Ensure that client contractual obligations are met as they pertained to confidentiality and production.

 Successful management, training and motivation of 10-20 sales professionals; consistently increased sales production. Responsible for new site selection, build-out, set-up and hiring and training of field staff. Effectively contributed to launch of three campaigns for Qwest in Denver, CO; FIOS in Inland Empire, CA and U-Verse in San Antonio, TX. Successfully developed and delivered new hire Orientation, product knowledge training, sales techniques and individual development. Responsible for procurement, payroll and daily administrative reporting.

Bachelor Of Arts (B.A.), English Language And Literature/Letters

B.A., English