• Manage the scheduling of deliveries and collections across a diverse range of truck sizes, ensuring timely and efficient logistics operations.• Oversee the day-to-day operation of the administrative office, maintaining smooth workflow and effective communication.• Process and approve customer credit applications, including trade reference requests and Creditor Watch reports, adhering to established policies and procedures.• Allocating customer payments through remittance processing and conducted bank reconciliations to ensure accuracy and compliance.• Implemented effective debt collection strategies, ensuring payment is received in a timely manner while maintaining positive customer relationships.• Provided quotes for timber waste collections, demonstrating strong product knowledge and pricing expertise.• Conducted interviews of new customer service employees, ensuring alignment with company culture and values.• Processed weekly time cards and annual leave requests for administration staff.

• Answering incoming calls in a polite and professional manner, taking customer orders and enquiries• Processing customer orders by adding deliveries/collections to truck schedules and generating delivery dockets for deliveries/collections• Attending to Pallet Hunters at front desk, checking dockets for accuracy and processing in the Second-Hand Dealers Book in preparation for on the spot payment• Checking and converting delivery dockets into invoices• Processing customer payments and supplier invoices through MYOB• Credit card disbursements• Fuel rebate calculation, excel entry and journal entry• Liaising and assisting with driver enquiries

Chicks In Bands is a little side project I created when I was sick with Guillain-Barrè syndrome in 2009, to help promote females in the music industry.www.facebook.com/chicksinbands

• Exercising excellent administrative and communicative skills to handle all day-to-day enquiries as the first point of contact for clients, relaying this information efficiently and implementing appropriate action where necessary • Receiving, recording and acting upon accommodation/conference reservations, co-ordinating facilities and housekeeping duties, and organising catering or other additional extras when appropriate• Monitoring vital accounting issues in order to identify/investigate payment problems and maintain financial efficiency • Maintaining and utilising impeccable levels of professional diligence, personal presentation, interpersonal communication, administrative versatility, information management and problem solving/analytical skill

• Acting as an independent, self-led worker, completing duties around the full time responsibilities of my role at Quest Serviced Apartments (see below)• Managing and acting upon to a wide range of client/colleague enquiries, implementing appropriate follow-up action where necessary• Booking and hosting professional demonstrations • Overseeing and ensuring adherence to high standards in several key stages of the customer experience, including in the processing of orders, the delivery and set-up of equipment, and subsequent customer support

• Managing a wide range of enquiries via a busy switchboard, responding appropriately and communicating all action with management staff in order to co-ordinate activity • Liaising with all clients, suppliers and colleagues to maximise company efficiency and customer satisfaction• Processing mail, maintaining a clean, tidy workplace and completing essential administrative tasks (including submitting weekly performance reports, processing quotes and communicating with all stakeholders) in order to streamline company operations