Sarbjit Singh Monga Email & Phone Number

New Delhi, Delhi, India

Working as a Collection Manager in Core-Collection. Project- HDFC Bank Auto loan and Two-wheeler Loan Bucket 1—6.• End to end responsible for performance of buckets and keep NPA within tolerance level to ensure profit margin are met.• Keep close watch on compliance adherence and quality adherence.• Develop strong inter-personal relationship with the team by regular interaction, coaching and giving feedback.• See hiring and training need are met qualitatively.• Handling high end escalations and provide appropriate resolution. • Monitored payments due from clients and contacted clients with past due payments, late payments and options for remitting amounts due. • Investigations of customer accounts and payment histories.• Adhere prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.• Developing a positive working environment to enhance productivity through personal impact by way of team meetings, 1:1's etc.

Gurugram, Haryana, India

Worked as an Operation Manager in tele-collection. Leading the collection verticals for India's business for cashbean. An app based B2C micro-lending platform, run by PC finance & funded by Opra Software.• Manage a span of 100~120 FTE's, supported by 2 AM's and 8 TL's.• Monitoring compliance adherence through audits at regular intervals.• Keep check on schedule adherence, capacity planning and overall WFM.• Ensure the KPI and KRA’s will be met on every level.• Control voluntary attritions.• See hiring and training need are met qualitatively.• Documenting the performance of the best team members and sending it for evaluation to the top management for their growth in the organization.• Adhere prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.• Developing a positive working environment to enhance productivity through personal impact by way of team meetings, 1:1's etc.• Handling high end escalations and provide appropriate resolution.

Gurugram, Haryana, India

Worked as a Senior Team Leader in Customer Care and Tele-collection. Bucket X—Bucket 3 “Consumer Durable Loan Collections”.• Preparing & maintaining daily reports.• Handle the team of 30 people, setting the targets for team to achieve it.• Responsible for overall performance for the Punjab region.• Monitoring compliance adherence through audits at regular intervals.• Responsible for customer service and queries by delivering the high-end quality standard resolutions within stipulated time.

Gurugram, Haryana, India

Worked as a Team Leader in Tele-collection. Bharti Airtel Bucket X “Fixed Line Support & Collections”.• Handle the team of 25-40 people.• Developing a positive working environment to enhance productivity through personal impact by way of team meetings, 1:1's etc.• Documenting the performance of the best team members and sending it for evaluation to the top management for their growth in the organization.• Monitoring compliance adherence through audits at regular intervals.• Responsible for customer service and queries by delivering the high-end quality standard resolutions within stipulated time.

New Delhi, Delhi, India

Worked as a Team Leader in MIS. RBS Credit Card Bucket X “Collections”• Auditing collection agencies bills. • Analysis of data and producing various reports.• Maintaining records of daily collections and managing reconciliations. • Preparing MIS reports to provide feedback to top management on financial performance.

New Delhi, Delhi, India

Worked as a Team Leader in Back-Office. ICICI Bank Loans Bucket X & 1 “Collections”.• Responsible for handling the collections of home and consumer loan for EMCT locations of both Haryana and UP region.• Assisting vertical head to develop & implement processes to streamline processes and to motivate the team towards goals.• Coordinating with collection managers and regional managers. • Agency management- Handling external collection agencies. • Managing and monitoring the performance of backend and field executives to ensure efficiency in banking operations.