Sarbjot Mann Email & Phone Number

Coquitlam, Bc, Ca

Burnaby, British Columbia, Canada

Summary: As a dedicated leader and subject matter expert, I spearheaded quality assurance initiatives across multiple projects. I excel in identifying and addressing inefficiencies within testing strategies through data analysis. My expertise includes devising workload management strategies and reviewing automation scripts to ensure accuracy and efficiency.Achievements: • Credited in FC 24• Credited in FC 25• Successfully implemented workload management strategies that minimized abrupt workload spikes• Improved testing strategies by analyzing historical data, leading to significant efficiency gainsWork Description• Served as the point of contact and subject matter expert for multiple projects, driving quality assurance initiatives• Identified and addressed inefficiencies within testing strategies through meticulous analysis of historical data• Devised and executed a targeted workload management strategy, effectively minimizing abrupt workload spikes• Final reviewer of automation scripts, ensuring accuracy, efficiency, and reduced testing time while providing feedback• Analyzed escaped defects across channels and implemented mitigations to enhance user experience

Burnaby, British Columbia, Canada

Summary: As a team leader, I successfully managed a team of five, developing test plans to meet acceptance criteria across four diverse projects. I provided training and mentorship to enhance team skills, while collaborating closely with development and production teams to ensure successful testing and high-quality outcomes.Achivements: • Credited in FIFA 23 • Served as Point of Contact and Subject Matter Expert for four internal projects • Led multiple handover presentations, receiving positive feedback Work Description: • Led a team of five and developed test plans to ensure acceptance criteria were met for four different projects • Provided training and mentorship to team members to enhance their skills • Worked closely with development and production teams to ensure successful testing and quality outcomes

Burnaby, British Columbia, Canada

Summary:As a Research Assistant at Simon Fraser University, I specialized in developing data analysis scripts to support linguistic research. My work included designing a Python tool for phonological network analysis, creating adjacency lists, and visualization. I collaborated with other researchers to contribute to papers and presentations, ensuring the accuracy and quality of the final publications.Achievements:• Paper pending publication • Contributed to published research through development of a phonological network analysis toolWork Description:• Primary responsibility was writing scripts and documentation code to facilitate data analysis and visualization• Developed a Python script for phonological similar network creation and analysis, contributing to published research• Assisted in the collection and organization of data, using a variety of software and tools to process and analyze information• Collaborated with team members to develop research papers and presentations, contributing to the writing and editing process

Summary: As a key tester for a AAA Soccer Game, I was responsible for logging and carefully tracking bugs to make sure they were fixed correctly throughout the development process. I kept detailed records of all issues and worked closely with the development teams to ensure timely fixes. Along with tracking bugs, I provided valuable feedback to highlight areas for improvement and enhance the overall user experience, helping to deliver a successful final product.Achievements:• Contributed to the successful launch of a AAA Soccer Game by providing essential quality assurance support.Work Description• Provided detailed qualitative feedback, identifying key themes and issues to support development improvements• Follow up with development and testing partners and ensuring bugs are properly logged then resolved• Tracked and ensured accurate logging and resolution of bugs across teams to enhance user experience

Squamish, British Columbia, Canada

Summary: In my role, I delivered exceptional customer service by assisting with product demonstrations and answering inquiries about features, specifications, and compatibility. I leveraged my product knowledge and effective sales techniques to guide customers in making informed purchasing decisions. Additionally, I supported inventory management by unloading delivery trucks and ensuring products were accurately stocked and organized.Achievements:• Enhanced customer satisfaction by providing clear and informative product demonstrations, leading to an increase in sales conversions• Streamlined inventory processes by efficiently organizing incoming products, reducing restocking time and improving store efficiencyWork Description: • Assisted customers with product demonstrations and answered questions about features, specifications, and compatibility• Utilized product knowledge and sales techniques to provide recommendations and advice to customers, helping them to make informed purchasing decisions• Assisted in the unloading and stocking of delivery trucks, ensuring that incoming products were accurately received and promptly shelved or organized

Squamish, British Columbia, Canada

Summary: In my customer service role, I assisted customers with their purchases, helped locate merchandise, and effectively addressed customer complaints by providing practical solutions. I was also entrusted with training new employees on efficient transaction processing, contributing to a smoother workflow and enhancing overall customer satisfaction.Achievements:• Improved customer satisfaction scores by resolving complaints and ensuring a positive shopping experience• Successfully trained new employees, enabling them to quickly and effectively process transactions, which enhanced team efficiencyWork Description:• Provided customer services by assisting customers with their purchases, locate merchandise and successfully handled customer complaints by providing solutions when necessary• Regularly trusted to train new employees on how to quickly and effectively process transactions