Stefan Arbouw Email & Phone Number

Barneveld, Gelderland, Netherlands

Zaltbommel, Gelderland, Netherlands

Ede Gld

Ede Gld

Southampton, United Kingdom

Sole IT support to the Southampton office numbering approximately 170 users. Part of a larger IT team supporting 8 offices throughout the UK, traveling between offices when required including the London and Bristol office. Managing and maintaining the IT Service management application Microsoft System Center Service Manager. Hands on support for both software and hardware including but not limited to Core applications, desktops, laptops, Multi-function devices, VOIP telephony, smartphones and Polycom video conference hardware. Incident and problem solving through root cause analysis. Imaging and configuring both desktops and laptops. Managing and maintaining mobile devices through Mobile Iron mobile device management tool. Assisting with software roll out projects and testing procedures.

Utrecht Area, Netherlands

Part of an in-house IT support department working according to the ITIL approach for office and retail users (3000+). Managing the IT Service management application TOPdesk including CMDB. Desktop and Laptop rollout using Altiris Symantec Management Console. Software support for all Apple products. Remote desktop support using DameWare NT and TeamViewer.

Sydney, Australia

Addressing inquiries and resolve user (2400+) issues as part of a larger in-house IT support team. Supported applications included Windows XP, Windows 7, Office XP, Office 2010, Interaction, Bighand and Lotus notes. Assisting with a company wide migration project from Windows XP to Windows 7 for all desktops and laptops including installation, configuration and user specific setup.

Ede, Netherlands

Responsible for various IT projects and services as part of a small IT service provider including;• Managing and maintaining both a Windows 2003 and Windows 2010 server environment using active directory, exchange, IIS 6, IIS7 and hardware troubleshooting.• On site desktop support for Windows XP, Windows 7, Office 2003, Office 2010, network printing and hardware.• Desktop upgrading from Windows XP to Windows 7 and Office 2003 to 2010.• Database management including building, editing and running queries, performance tests, backup/restore and general troubleshooting using SQL server management studio 2005 and 2008.• Installation of server and desktop hardware, patch panels, router/modems, TCP/IP cables, phone services, NAS etc. for both renewal and completely new infrastructure.• Customer PDA’s (250+ devices) support for installation, upgrade, configuration and remote customer support using MobiControl.

Veenendaal, Netherlands

Responsible for the productivity and quality of the repair service of a small team part of a larger repair department. The repair service involves analyzing, cleaning and repairing a large variety of mass storage devices on component level. Improving the repair process by training team members to repair different devices and writing documentation on new and existing repair instructions.