- Supporting the management of existing and new IT systems across branches nationwide.- Installing, configuring, testing and maintaining IT systems, applications, software and system management tools.- User Account Administration on Active Directory, Azure and Exchange and Microsoft 365.- Delivering numerous IT Projects.- Designing, testing and documenting systems according to best practice.- Providing support to IT related issues across network of 150+ users.- Deploying devices such as printers, computers, mobile devices to users. (Intune, MDT, WDS)- Use of Ninja RMM to support internal devices. - Designing and providing training to internal users.

- Answering customer calls and resolving technical issues remotely via phone and email.- Creating and maintaining accounts in Active Directory, Exchange and Azure.- Troubleshooting issues in a Windows/Mac environment.-Log and categorize incoming issues in the ticketing system, ensuring all relevant information is captured.- Provide solutions for common technical issues, such as password resets, software installations, and basic network connectivity problems.- Maintain clear and professional communication with clients throughout the support process.- Maintain accurate and up-to-date records of incidents, resolutions, and client interactions.- Assist with basic hardware and software installations and configurations.- Perform routine maintenance tasks, such as updates and backups, as directed.

- Creating and developing internal documentation relating to Broadband- Involved in Broadband launch project (planning and execution)- Creating internal procedures for technical support team and best practice relating to broadband. - Testing and providing training for Salesforce deployment- Resolving level 1 and 2 issues for broadband customers after launch

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.- Diagnose and resolve technical issues related to internet connectivity, hardware, and software.- Maintain accurate records of customer interactions and troubleshooting steps in the ticketing system.- Provide guidance and support for modem/router setup, configuration, and other network-related issues.