Customer Service Representative- Victoriaplum.com (Focus IT Services)* Google Sheets* Parcel Force portal* Victoriaplum portal* Sage – ERP* Victoriaplum website* Shipment, Booking & Collection / Return of order quantities* Inbound/outbound/email* CRM* Microsoft Teams*Mostly on back-up calls & emails at VP team as back-end team.*Competence in Dialer/ERP/delivery booking portals/email,leading to improvement in customer service and improved delivery.*Rectifying order errors leading to swift solutions and customer needs fulfillment.

Sales Representative - DEYU Technologies Limited, Telecast Technology Limited* involved in sales and marketing of PCB Circuits in Gujrat, Gujranwala* 45,60Watt Printed fan circuit boards.* Both Infrared, Radio Frequency.* Both with or without remotes.* Succeeded in Customer Engagement and fetching favors for company through regular monitoring.** Part time employed as Supply Chain Officer-UK - Nov-Dec-till end of Jan 2022-2023***Experience in foreign bulk inventory buying and negotiating FMCG,Grocery/Store products.***Checking purchase orders,receipts, invoices, storage and buying planning and scheduling, punching new purchase orders into system.*** Purchase orders.*** Supplier relations.

***New Business Development.***Sales promotion. (B2B Sales)***Customer Acquisition.

Position: VR Team Executive (Validity Research)(MarketResearch,HR,Website Development(Non-Technical Team)My Role: • I joined this organization as a Market Research Executive/Interviewer wheremy main responsibility revolved around conducting surveys with respondents in USA, Canadian Market for client organizations. It required us to maintain quality and deliver maximum numbers possible. • My next role with this organization was that of HR Function as Offshore Application, Recruitment and Training Executive, where My role was to post jobs in various portals and One professional portal (Indeed), Look for incoming applications for American Applicants in Michigan, Pennsylvania, Ohio etc. Also to help selected candidates with IT set-ups and Job Contracts.* Corporate Project Management

(US Based Healthcare IT Company)• Perform Medical Billing for offshore clients using different platforms.

• Handling inbound calls and sales operations.• New Sim activations and processing. • Solving product queries.• Helping customers and managing complaints.