Customer Service Representative - Victoriaplum.Com | Focus It Services
Customer Service Representative- Victoriaplum.com (Focus IT Services)* Google Sheets* Parcel Force portal* Victoriaplum portal* Sage – ERP* Victoriaplum website* Shipment, Booking & Collection / Return of order quantities* Inbound/outbound/email* CRM* Microsoft Teams*Mostly on back-up calls & emails at VP team as back-end team.*Competence in Dialer/ERP/delivery booking portals/email,leading to improvement in customer service and improved delivery.*Rectifying order errors leading to swift solutions and customer needs fulfillment.