Sarah Elizabeth Miske Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Be accountable for Shopify’s regulatory compliance regarding KYC.Investigate, diagnose and resolve account verification issues faced by merchants using Shopify financial products.Act as a subject matter expert when assisting our frontline support through internal resources, training and onboarding sessions.Act with a high level of responsibility and integrity when handling highly sensitive and confidential information.Display effective time management to be present and impactful.Make decisions and perform actions quickly to ensure merchants maintain uninterrupted access to Shopify products and services.Collaborate with other teams & stakeholders across Shopify to maintain optimal support processes.Train and mentor new Merchant Verification Specialists; guide their decision-making, help them prioritize elements of their work, develop their skills and support them through complex tasks.Take ownership of our department’s processes; implement new workflows as needed, constantly re-evaluate existing ones for improvements, adopt changes effectively, craft and maintain robust knowledge management documentation, coordinate training for Shopify support staff as needed.Collaborate with product teams to integrate new financial products being launched on our platform from a support perspective.

Ottawa, Ontario, Canada

Ottawa, Canada Area

Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.Work with the Store Manager and Retail Specialist to execute strategies aimed at successfully accomplishing stated goals (e.g. financial results).Team development, interviewing, training, reviews, coaching, motivation and recognition all while maintaining a high level of confidentiality and trust.Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge and corporate policies and procedures.Responsible for retail operations and deliverables (e.g. inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll).Participate in store coverage rotation as a Manager on Duty (eg. opening/closing store, alarm system emergency contact support) as directed by the Store Manager.Ensure compliance with Safe Food Handling regulations as well as Health and Safety policies and procedures.

Certificate, Social Media Management

Diploma, Executive Office Administration, 3.7 Gpa

Activities and Societies: Deans Honours List 3rd and 4th semester