Sarena S. Email & Phone Number

Sf Bay Area

Westbrook, Me

Provide after sales solutions to life science laboratories Retain, support, and grow Artel’s after-market business Direct sales (including pricing and proposal) of renewals for instrumentation services, software subscriptions, and hardware/ software warrantiesConvert customers to supplemental warranties upon warranty expirationUse of Salesforce to track software, service, and warranty due dates; send reminder emails; and generating quotesProcessing purchase orders in CloudSuite and updating pending services in sharepointWork closely with outside sales and clients to identify opportunities for service agreements during and after the sale processWork with marketing to identify campaign opportunities (eg early renewal incentive programs, multi-year discounts, loyalty programs)Work with our legal department when clients requested amendments to terms and conditions and other aspects of the contractLiaison between clients and our customer service and technical support teams

San Francisco Bay Area

Developing new and managing existing accounts in the biotech and research industry (drug discovery, diagnostics and analytical sciences) with key global accounts in Pharmaceutical, Diagnostics and CRO/CMO sectors.Collaborating with customers to discover their needs and aspirations, structuring unique and powerful solutions, and nurturing beneficial and sustainable relationships.Ensure sustainability of account relationships at all levels, through keeping abreast of account needs and aspirations and providing value with new solutions.Work with customers to understand their technology requirements and their business objectives.Understand and address the critical needs and goals of laboratories within the pharmaceutical, diagnostics and CRO/CMO space that utilize analytical instrumentation and complex processes which demand exceptional accuracy and performance.Work in close coordination with internal team members at headquarters and with external sales and technical applications specialists.Provide mentoring to Artels’ customer facing team to strengthen development of an enterprise sales oriented culture.Attend trade shows and conferences and follow up with prospects and leads.Account mapping and networking.Collaborate with management and other stakeholders at Artel to craft and provide unique and powerful solutions to assist major accounts in achieving their business objectives. Play a critical role in strategic definition and roll-out of new products/services.Utilize Salesforce CRM to update sales opportunities, marketing statuses, and customer activity.

San Francisco Bay Area

Developing and maintaining strong customer relationship and being the customer's voice by working closely with Artel RD&E, sales, and marketing departments.Collaborate with clients to solve liquid handling process and assay issues critical to laboratory productivity and the data integrity of test results. This includes assisting customers with troubleshooting and optimizing their liquid handling instrumentation and processes.Providing customized liquid handler performance verification services using the Artel MVS technology.Conducting training and certification courses for pipetting proficiency.Interpreting and analyzing customer needs; developing new solutions, writing application notes and educating customers on their application.Performing Artel systems installations, validations, and training for customers in the field.Delivering product demonstrations and supporting product trials at customer sites.Supporting Artel trade show, technical meeting, best practices workshop and market development programs.Assisting with conception and development of new Artel product and service offerings.

Developed methods on Tecan Genesis/ Evo and Biomek NX/ FX to automate many aspects of cell growth, protein expression, purification, and enzyme screening assaysModified existing methods to fit needs of scientists and projectsAttended and contributed to project meetingsTrained and advised others on use and handling of Tecan, Biomek, Hamilton, and other automation equipmentSupported development of in-house LIMS system for data management/ analysisTested and validated automation equipment and processesMaintained and supported existing liquid/ plate handling instrumentsResponded to user requests in timely mannerMaintained centrifuges to ensure they met safety requirementsMaintained critical consumables inventory and looked for cost effective alternativesCommunicated with vendors and sales representativesDecreased risk of safety- related injuries with use of automationContributed to company’s green initiative by finding ways to reduce consumables waste

Implemented, developed, and validated high-throughput enzyme assays Established methods for automation systems to be used in multi- tiered high-throughput assays (liquid plate handlers, liquid phase and solid phase screens) Developed high-throughput growth and expression in 24, 48, 96, and 384 well plates using liquid plate handlers Developed medium scale growth assays (batch cultures, shake flasks) Developed optical methods (absorbance, luminescence, fluorescence) for enzymatic assays Utilized software such as Phoretix Array, Softmax Pro, Microsoft Excel and GraphPad Prism, LIMS, Assay Explorer, Sequencer, Vector NTI, Image Quant, Chemstation, and Microsoft Excel to analyze and track data Wrote protocols and reports Prepared presentations, attended, and contributed to project meetings Trained new employees on existing assay protocols and methods Initiated use of Design of Experiment into high-throughput workflow using automated instruments Experienced with high-throughput assays on different host expression systems: E. coli, P. pastoris, B. subtilis, B. megaterium, yeasts, bacilli Prepared, submitted, and analyzed samples for sequencing using Sequencher and Vector NTI Provided support and training for in-house data tracking system (LIMS) Corresponded with LIMS department to implement data tracking features and troubleshooting Helped troubleshoot and provided support and training on the use of laboratory instruments: Tecan, Multimek, Biomek, Art Robbins Phoenix, Genetix Q-Bot, Robbins Hydra, FlexStation fluorimeter, Spectramax spectrometer, Alpha Imager, Phosphorimager, Velocity11 Plateloc Sealer, Q-Fill, MultiDrop, French Press, Centrifuges, Kuhner Shakers, Molecular Dynamics Storm (scanner), Agilent Technologies GC and HPLC instruments Assisted automation group with regular maintenance and validation of Tecan and Biomek Trained and handled radioactive and hazardous materials Decreased risk of personal safety by implementing automated assays

Utilized various robotic equipment (HiGros, Titerteks, Centrifuges, Hydra) for isolating DNAOperated MegaBace machines for determining DNA sequencesPrepared graphs for general trends of failed platesDispensed handmade agar with Agarmatic and utilized Tecan for loading gelsOperated a variety of centrifuges (Eppendorf, Beckman, Jouan)

Bs, Biochemistry

A.A, Computer Programming; Software Development/ Computer Science

A.A, Internet/ Web Programming