Sue Reynolds Email & Phone Number

Greater Chicago Area

Manage supply for aftermarket product line with $350M in annual sales. Utilize Oracle to manage planning parameters including safety stock, lead-time, and minimum order quantities (MOQs). Ensure inventory is available at all distribution centers to service customers. Optimize inventory through product transfers, repackaging, and reworking E&O product. Interface closely with Product Management on products/parts through out the product its life cycle and take proactive action on supply.… Show more Manage supply for aftermarket product line with $350M in annual sales. Utilize Oracle to manage planning parameters including safety stock, lead-time, and minimum order quantities (MOQs). Ensure inventory is available at all distribution centers to service customers. Optimize inventory through product transfers, repackaging, and reworking E&O product. Interface closely with Product Management on products/parts through out the product its life cycle and take proactive action on supply. Participate and contribute in monthly S&OP planning process with a cross functional team to align strategies across the organization. Work with plants in China to prioritize production and interface with suppliers to ensure proper supply. Hold weekly conference call with customers to understand supply needs and concerns. Lead planning analysts by continuously automating manual tasks and increase efficiency. Show less

Itasca, Il

-Analyze and presented results of Marketing campaigns and price changes to management.-Utilize SQL and Business Objects to create Marketing reports.-Report on web and email performance metrics using various reporting application including WebTrends and Eloqua.-Define and enhance report requirements for Marketing & Sales reports by working with IT.

-Utilized product strategies in pricing analysis recommendations and general price increases.-Performed pricing competitive analysis on pricing and promotions.-Ensured pricing meets company target margin goals.-Reviewed and analyzed price proposals from Sales Management.-Supported Sales on pricing issues and provide resolution.-Maintained pricing in databases and performed routine audits to ensure accuracy.

-Managed outsourced telecom billing vendor to ensure proper processing and allocation of telecom expenses.-Ensured vendor compliance to contract and Service Level Agreement.-Reviewed daily and weekly vendor cost data files and provide feedback on “unknown” services.-By working with various functional groups throughout the US and Canada. -Interfaced with telecom vendors including AT&T, Verizon, and Sprint to consolidate billing, research original service orders, identify… Show more -Managed outsourced telecom billing vendor to ensure proper processing and allocation of telecom expenses.-Ensured vendor compliance to contract and Service Level Agreement.-Reviewed daily and weekly vendor cost data files and provide feedback on “unknown” services.-By working with various functional groups throughout the US and Canada. -Interfaced with telecom vendors including AT&T, Verizon, and Sprint to consolidate billing, research original service orders, identify corporate liable accounts, cancel inactive or invalid accounts, and eliminate excess fees.-Maintained telecom user data, account information, and device numbers in telecom inventory/cost system.-Worked with IT and Purchasing to implement standardized procedures and processes for ordering new telecom services. -Migrated wireless services to selected vendor and ensured users retained their numbers.-Audited telecommunications invoices and recommended new service plans or agreements to reduce cost. Show less

-Developed monthly financial reporting on client Intercarrier Billing invoices.-Reviewed contracts and tariffs to ensure vendor compliance.-Audited invoices/bills and provide clients with exceptions reporting.-Explored and provided clients with cost saving measures.-Created ad-hoc reporting for carrier invoice disputes.-Processed client monthly invoice disputes with vendors.-Reviewed tariffs and interconnection agreements for rate and policy implications.

-Performed competitive product and pricing analysis on Voice and Data services.-Recommended pricing for Internet, Voice, and Data services.-Maintained product content on company Marketing Intranet.-Supported Sales on product and pricing issues.-Implemented new products such as Voice Mail, ISDN-PRI, and T-1 Voice services by working various functional groups.-Trained Sales personnel on new products, pricing, and marketing applications.-Lead team on the reconciliation of… Show more -Performed competitive product and pricing analysis on Voice and Data services.-Recommended pricing for Internet, Voice, and Data services.-Maintained product content on company Marketing Intranet.-Supported Sales on product and pricing issues.-Implemented new products such as Voice Mail, ISDN-PRI, and T-1 Voice services by working various functional groups.-Trained Sales personnel on new products, pricing, and marketing applications.-Lead team on the reconciliation of marketing products to provisioning systems.-Developed product catalog for marketing and sales systems and new OSS. Show less

Managed Telecommunications and Information Technology vendors for offices worldwide.Negotiated and reviewed vendor contracts.Prepared monthly Telecommunications and Network cost analysis reporting.Recommended cost saving solutions to Management.Defined ordering and cost allocation procedures for the Telecom and IT department.Set Telecom and IT purchasing procedures.

-Supervised the audit of Carrier invoices/bills to ensure proper billing by vendors.-Responsible for the pricing for local services in the ATT (Ameritech) and Verizon (Bell Atlantic) regions.-Work with Regulatory to tariff new pricing and product offerings. -Determined and implemented strategic “buy” policies for the Company.-Act as the interface between marketing and billing to defining pricing logic and components. -Provided product training for operations… Show more -Supervised the audit of Carrier invoices/bills to ensure proper billing by vendors.-Responsible for the pricing for local services in the ATT (Ameritech) and Verizon (Bell Atlantic) regions.-Work with Regulatory to tariff new pricing and product offerings. -Determined and implemented strategic “buy” policies for the Company.-Act as the interface between marketing and billing to defining pricing logic and components. -Provided product training for operations personnel.-Reviewed marketing proposals for new promotions and product plans to ensure they meet company objectives. -Project managed tasks with other functional groups to successfully implement new products and promotions in existing and new markets.-Responsible for revenue and margin performance of Wireless and Local products.-Performed competitive and market analysis in expansion locations.-Researched prospective vendors for Cellular and Paging services. Show less

-Supervised analysis of switch and billing data for over 140 markets. The analysis included defining thresholds on revenue loss, forecasting revenue flows, and performing market analysis of major competitors.-Managed Roaming Billing operations ensuring the accurate billing of roamer revenue by interfacing with various vendors and clearinghouses. -Participated in industry forums to define standards including Fraud Settlement and CDPD.-Defined revenue related system enhancements… Show more -Supervised analysis of switch and billing data for over 140 markets. The analysis included defining thresholds on revenue loss, forecasting revenue flows, and performing market analysis of major competitors.-Managed Roaming Billing operations ensuring the accurate billing of roamer revenue by interfacing with various vendors and clearinghouses. -Participated in industry forums to define standards including Fraud Settlement and CDPD.-Defined revenue related system enhancements such as recycling of unbillables saving the company over $750K annually.-Worked with a major consulting firm on a year project to define the functions of Revenue Assurance. Reviewed workflows and systems and implemented changes where necessary.-Provided carrier support on technical and billing issues.-Controlled and identified fraudulent customers by using industry databases and coordinating with field and industry experts.-Analyzed competitor rates and market conditions to recommend retail pricing. Show less

Mba, Business Adminstration

Bachelor Of Science, Business Management