• Develop and implement project work plans and review as appropriate to meet changing needs and requirements.• Supervised subcontractors and aided in advancing plans and selection of apt engineering solutions.• Regulate quotes from vendors and subcontractors and coordinated with project manager on project status.• Handling field activities and managed documentation for closure.• Utilization of CRM (Odoo) for timely updating of project status and support calls.• Evaluate the project and recommend the report to identify issues and opportunities to improve performance going forward.• Develop and maintain relations with clients as required establishing correct interfaces and presenting a professional image.• Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.PROJECTS HANDLING CLIENTS:-TAMM CENTERS | BURJEEL HOLDINGS HOSPITALS | PRIME MEDICAL CENTERS | DAMAN INSURANCE CO. | NATIONAL BANK OF FUJAIRAH | CLEVELAND HOSPITAL AND CLINIC | CARREFOUR CUSTOMER SERVICE

• Installation and configuration of Linux Server for running the Queue System, Feedback System and Digital Signage application over it.• Experience in installation and configuration of Virtual Machine (VM Ware, Oracle VirtualBox, Hyper-V) for configuring different OS as of project requirement.• Hands on experience in Server configuration for different RAID levels - RAID 0, 1, 5,6,10.• Configuring Webmin, Cockpit, Node.js, LDAP in the Linux server and configuring MongoDB and MySQL for setting up the database.• Installing and configuring the OPNsense for firewall and routing software • Configuring and testing the hardware’s required for the installation.• Providing detailed training to client’s admin and user level.• Integration of Queue system with client’s internal software’s with the help of APIs / Web Service. • Supporting the global client through telephone and online • Provide Second & Third level support for the client in case of escalation.• Assembling and configuring the Big Touch and Non-Touch KIOSK

• Responsible for diagnosing & resolving hardware, software & end users problems.• Configured and Support for Windows Server 2003.• Support for Linux Server – CentOS 5.3• Configuring and Support for accounting software - QuickBooks.• Implemented and supported for Salesforce ,Cloud Exchange Server.• Configured and supported for HP Z6200 Wide format Printer • Website Content Management using Joomla.• Involved in the rollout of software updates and patches. • Investigate specialist and complex IT support issues. • Communicating with third party technical specialists. • Configured and managed backup & restore procedures. • Provide support for LAN administration. . • Configuration of Microsoft outlook and other email client• Email /internet troubleshooting.• Installed, Configured and maintenance of CCTV Cameras and DVR.

• Redesigned office administrative procedures to Modernize functions, eliminate redundancy and expedite workflow• Restructured manual processes to fully computerized office• Developed a new client survey to improve customer service• Launched an employee-of-the month award program to increase motivation among staff• Preparation of various documents using Microsoft office tools and adobe tools.• Network monitoring and troubleshooting.• Managed installation and given support for CCTV and Biometric attendance machine.• Responsible for trouble shooting and debugging minor program bugs.