Onboard new corporate clients in primary and secondary markets. Acquire, manage, and retain a global portfolio of corporate clients. Build asset book and generate revenue in form of fee income, net interest income (NII), and other income. Assist in increasing existing clients’ wallet share in cash management, collections, payments, tax payments, and forex transactions. Upgrade banks to authorized dealer (AD) status.Document financial analysis, credit appraisal, risk assessments, and transaction history, including remittances, wire transfers, standby letter of credit (SBLC) issuance, and trade transactions. Orchestrate operational process for service to sales initiative to generate incremental business via life insurance, investments and deposits, and asset products including home loans, personal loans, and credit cards.Select Accomplishments:• Increased business from existing clients of 25% year-over-year (YoY) while acquire five new corporate clients annually.• Grew fee and NII income by 50% annually. Earnings directly impact the topline of the bank as reported on the quarterly earnings.• Increased revenue by 70% in last three years by catering to client requirements for working capital solutions, supply chain financing, account receivable financing, global remittances, and investment services.

Nurtured and maintained relationships with external rating agencies, retail branches, financial consultants, private equity funds, and law firms. Leveraged understanding of international transactions and legal frameworks involved in documentation to conduct financial analysis, credit appraisal, risk assessment and product assessment and compliance.Acquired ten new subject matter expert (SME) clients and built asset book within small and medium enterprise clients for the bank in India. Catered to all their banking requirements including assets, liabilities, investments, and insurance.Select Accomplishments:• Achieved 110% of goal by generating 10 million Indian rupees annual revenue from asset products.• Produced 30% annual growth with 6 million Indian rupees annual revenue from liability products.

Headed team of 65 across multiple locations in Mumbai and Hyderabad to ensure service recovery and query resolution of customer escalations received by senior management and key escalation channels like service quality. Nodal officer for all the banking products. Managed five product team leaders involved with banking, credit cards, loans, and trading.Select Accomplishments:• Team promoted to level two by bank customer service counsel. Empowered to address customer grievances.• Ensured 95% customer satisfaction to resolve level two escalation desk issues by analyzing the top escalation queries and identifying root cause.

Reviewed and analyzed policies and internal processes for defects or process lapses to reduce defects with help of quality tools. Part of the development team for direct banking. Set up the customer service operations for the new brand iMint subsidiary. Conducted risk assessment and treatment of critical processes from financial risk perspective for credit card under the ISO 27001 Information Security.Conceptualized and set-up the branch resolution desks. Resolution desks resolved complex customer queries and ensured end to end resolution for customers. Select Accomplishments:• Improved service metrics first contact resolution (FCR), service quality, and accessibility by 30% by redesigning the interactive voice response call flow.• Facilitated better quality credit card portfolio via American Express card portfolio acquisition from TATA Finance Ltd. Increased credit card revenue by 100% in two years and increased credit card portfolio with Amex card brand added to existing Visa and Mastercard.