• Provide technical leadership by researching and implementing solutions to solve business challenges.• Cyber Security monitoring. SIEM tool implementation and monitoring experience.• Microsoft Dynamics CRM support and design experience.• IT budget and disaster recovery plan experience.• Manage Wide Area Network at multiple locations.• Windows Server environment experience.• Experience managing small IT teams.• Migration to Microsoft 365 experience.• Azure Active Directory experience.• Cisco Meraki access point experience.• Mobile Device Management experience.• VMware vSphere virtualization experience.• 3CX IP phone system experience.• Oversee system backups and recovery.• Delegate work with outside vendors on several projects.• Goodwill Industries Employee of distinction Nominee.

• Provide level 2 customer support to field technicians offering ATM Status Monitoring, Patch Management, and Remote Link.• Respond to and complete work queue requests.• Perform new installations and upgrade existing ones.• Refer to network diagrams for each site and communicate changes to higher level support.

• Provided technical support to all four locations within Ohio.• Managed Active Directory, User rights and permissions.• Performed server backups using Symantec Backup Exec.• Maintained, patched and upgraded servers and computers using WSUS.• IIS 6 and IIS 7 install, configure and troubleshoot experience.• PHP install, configure and troubleshoot to host internal Intranet site (Joomla).• Provided Blackberry support and managed Blackberry Enterprise Server.• Created reports in iVue (similar to Crystal Reports).• Worked with internal auditor to prepare SOX compliance documentations.• Provided IT security training to staff members.• Designed and maintained company Intranet.

• Provide technical support to faculty and staff.• Reset user passwords.• Configure Outlook profiles.• Map network drives and troubleshoot connectivity issues.• Assist students in computer lab with technical questions.• Assign and track laptops.• Document each call and update IT Wiki page for any new changes.