Sarfraz Alam Email and Phone Number

Exercise independent judgement and provide guidance to diverse support functions. Managed production team and audit team. Ensured timely delivery of SLA targets. Provided assistance to business by working on loans. Engaged in team building activities and people development. Was part of transition setup for the process in Bangalore

Banking professional with 6 years of experience in Customer Services –KYC / Handling customer complaints ,Electronic Funds Transfer, Payments Validation ,Call Coach / Skills Development Trainer / WEBEX training

- Improved service delivery through customer feedback analysis and implementation.- Provided exceptional customer service to UK customers across various banking operations.- Efficiently managed the transfer of funds and related transactions.- Served as a call coach, enhancing team performance and customer interactions.- Successfully transitioned and streamlined new processes for better operational efficiency.- Attended workshops to understand accents and enhanced communication skills to deal with US and UK customers.- Coordinated with UK and Manila sites for process alignment and optimization.- Received accolades, awards, and customer appreciation for being a top performer.