Sarfraz Maredia Email and Phone Number
A process oriented, attentive to detail, and independent IT Support with over 7 years of experience working in an office IT environment. Committed to assigned tasks and projects ensuring they are completed with the highest levels of quality. Dedicated to ensuring end-user satisfaction by understanding their needs, maintaining communication, and putting in the time to achieve their needs. Adept at learning new technologies and actively developing new processes within the organization.CORE COMPETENCIES:Employee Management: Onboard new employees, manage employee transfers, GAL updates, employee physical moves, employee LOAs, and employee terminations.Software Management: Manage software licensing and installation, maintain vendor contracts and renewals, and create audit reports of licensing for vendors.Hardware Management: Deploy, re-image, and reclaim systems and inventory management.Phone Configuration: Cisco IP programming of desk phones and corresponding voicemail accounts. Manage user accounts with recorded phones lines through 3rd party vendor.Mobile Account Support: Work with mobile account providers to setup devices, phone lines & accounts, ordering of phones and accessories, investigate issues reported by users, roaming package setups, and troubleshoot technical issues while users are abroad. Experience with iOS, Android, Windows Phone, and previously the Blackberry BES.VPN Accounts: Manage VPN accounts using RSA. Setup work from home options on users’ personal devices or company provided mobile hardware (laptops, iPads, Microsoft Surface).
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Technical AnalystThe Woodbridge Company LimitedToronto, On, Ca
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Technical Support AnalystThe Woodbridge Company Limited Jan 2023 - PresentToronto, Ontario, Canada
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Senior Help Desk TechnicianDoprocess Nov 2019 - Jul 2022Toronto, Ontario, Canada• Product expert addressing all client inquiries about DoProcess legal and real estate software, and providing technical, hardware, and software support for law firms, lawyers, paralegals, and clerks.• Ensure a consistent seamless, welcoming, and approachable experience for the installation and onboarding process of the DoProcess suite of products, focusing on transition to the newly rolled out cloud platform and troubleshooting migration issues.• Provide internal and external IT support for DoProcess suite of software requiring technical and non-technical assistance on complex troubleshooting related to software, hardware, and connectivity issues of all products through various channels of communication, including phone, email, video calls, and remote desktop access.• First point of contact for client IT departments to assist with specific networking requirements for DoProcess software suites and ensuring network security complianceMain contact for all computer and related hardware, application and network connectivity related requests for technical support• Troubleshoot and resolve technical issues related to servers, computers, and peripherals; troubleshoot issues with Microsoft Windows operating systems as well as Mac OS operating systems• Leverage available tools, such as SMS, remote support, knowledgebase, etc. to help resolve incidentsHelp onboard and exit user and client accounts in accordance with company policies and procedures• Order, configure, maintain and upgrade desktop and laptops as well as new equipment for users and client sites, according to their specific requirements and to meet DoProcess requirements• Maintain inventory of all hardware equipment, software applications, and software licenses/keys for the organization• Develop procedures and provide training and documentation on hardware, software, and application use -
Store ManagerSubway Dec 2016 - Sep 2019 -
Technical Team LeadConvergys Global Services Dec 2011 - Dec 2014Mumbai Area, IndiaStarted working as technical support representative level 2 with Convergys. Got promoted as team lead in May 2014. When I was team lead, my responsibilities were taking care of smooth flow of technical / customer support. Handled a team of 12. Coached and motivated the team members to achieve their targets and matrix. Delivered team briefings. Handled escalations by the customers.
Sarfraz Maredia Skills
Sarfraz Maredia Education Details
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Computer And Information Systems Security
Frequently Asked Questions about Sarfraz Maredia
What company does Sarfraz Maredia work for?
Sarfraz Maredia works for The Woodbridge Company Limited
What is Sarfraz Maredia's role at the current company?
Sarfraz Maredia's current role is Technical Analyst.
What schools did Sarfraz Maredia attend?
Sarfraz Maredia attended George Brown College, University Of Mumbai.
What skills is Sarfraz Maredia known for?
Sarfraz Maredia has skills like Customer Experience, Powerpoint, Information Security, Windows Server, Cisco Systems Products, Splunk, Linux, Active Directory, Cybersecurity, Operating Systems, Networking, Troubleshooting.
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Sarfraz Maredia
North America3hotmail.com, gmail.com, telus.com -
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Sarfraz Maredia
New York, Ny5gmail.com, gmail.com, charter.net, uber.com, uber.com2 +141598XXXXX
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