Sarfraz Omer Email & Phone Number

Dubai, Dubai, United Arab Emirates

Dubai

To prepare and submit quotations against enquiries on time to meet agreed service level agreements with the Distributors.Responsible for logging orders in the system & get the best possible lead- time on delivery from the planning dept. to meet customer requirements. To suggest and initiate continuous improvements to internal procedure to increase customer satisfaction.Responsible for managing day to day operations regarding dispatch of materials.Ensuring utmost service is provided in terms of executing the orders & timely dispatches committed to the Distributors.Keeping a track for the readiness of the materials in co-ordination with planning department.Managing orders in line with preparing the related Commercial documents (commercial sheets, sales orders, production orders, order acknowledgement) for each order logged in.Monitoring inventories of materials and allotting the specific materials in line with the order qty requested by the customers in theirs purchase orders.Handling dispatch of materials to the customer in co-ordination with the logistics department.

United Arab Emirates

Dubai

Responsible for managing day to day operations regarding dispatch of materials to various projects within UAE & other areas of GCC Countries. Handling orders for different Contractors all over UAE & ensuring utmost service is provided in terms of executing the orders & timely dispatches committed to them.Responsible for processing sales orders as per the Purchase order & raising production orders Corresponding to the sales orders & forwarding the same to the planning department for the required delivery dates as per customer request.Keeping a track for the readiness of the materials in co-ordination with planning department.Managing orders in line with preparing the related Commercial documents (commercial sheets, sales orders, production orders, order acknowledgement) for each order logged in.Monitoring inventories of materials and allotting the specific materials in line with the order qty requested by the customers in theirs purchase orders.Handling dispatch of materials to the customer in co-ordination with the logistics department.Achievements:Promoted as Commercial Coordinator to Distributor Service Cell on performance basis.

Dubai

Responsible for actively taking care of customers and associated order processing. Coordinating with internal and external sales engineers & Operations dept. to ensure maximum customer satisfaction. Ensuring that all customer phones and email enquiries are dealt with in a professional and timely fashion. Responsibly handling day-to-day customer management-including troubleshooting and general commercial enquiries.Taking full ownership in coordinating with sales colleagues for new customers. Managing order placements to ensure orders are in alignment with availability, lead times and agree terms prior to placing with supply sources.Processing orders in an efficient manner, actively providing updates to customers and account managers if there are delays or potential issues. Ensuring all legalization and certification of documents is done as per the requirements of the orders of all the countries of the region. Managing and following-up with complaints through to satisfactory resolution with the customers.Achievements:Improved customer service levels. Achieved a satisfactory increase in order levels.

Dubai

To plan and execute movement of material from the Warehouse dept. /Manufacturing unit to end customers.To negotiate with freight forwarders for cost-effective price & best transit times for shipments via sea, air & road.Provide shipment updates to customers and management on weekly basis.Responsible for issuance of all shipping documents and final payment invoices to the customer upon dispatch of goods. Assist accounts department in recovering outstanding payments.Achievement:Was promoted as Sales Engineer on the basis of performance.