James Sargent Email & Phone Number

San Antonio, Texas, Us

Tech Cumulus is a veteran owned Information Technology company that provides small-and medium-sized businesses access to enterprise level support, methodologies and technologies at a cost that is within their budgets. Our focus is on Managed Services, projects and solution-based product sales. We provide our services to companies with existing IT Departments or we can act as the IT Department.

Panama City, Fl, Us

Oversee IT operations at a Credit Union, enhancing infrastructure performance and ensuring robust security. Lead IT Infrastructure, Desktop Support, and Information Security divisions, ensuring systems align with organizational strategies and policy requirements. Key in minimizing disruptions and refining IT procedures to support business objectives. Forged strong partnerships with senior leadership and various departments to integrate technical operations with strategic business planning. Negotiate contracts and manage vendor relations to maximize service excellence and mitigate risks. Develop and enforce security protocols to protect data and IT assets, ensuring compliance with legal standards and industry best practices.

San Antonio, Texas, Us

As the leader of an eight-member team, I developed training programs to support organizational and individual growth goals. I introduced a mentoring program for engineering staff, revamped the onboarding process to integrate new hires better, and improved team feedback with thoughtful self-evaluation tools and guides. I also created a consolidated report format that streamlined updates on customer activities and account executive progress. To enhance customer service, I established the Premier Response team and designed a new workflow system to improve response times for ad-hoc tickets.Key accomplishments include extending resource forecasting from 14 to 90 days significantly improving project planning and resource allocation. I launched a monthly “Lunch and Learn” series to promote peer-to-peer knowledge sharing and streamlined internal processes to increase profitability and achieve key targets. Additionally, I expanded our skills matrix to cover 150 competencies and integrated it into our project management system. I increased team efficiency by optimizing communication and reducing meetings from five per week to just one. I also authored the Premier Response team's comprehensive policies and procedures manual.To measure success, I implemented customer satisfaction surveys following ticket resolutions, achieving a 94.7% positive feedback rate as of September 2022, reflecting strong customer satisfaction and service effectiveness.

Austin, Tx, Us

As a Senior Consultant, I have been a key contributor to multiple high-impact projects. I had a pivotal role in the Azure Security Implementation for a Fortune 1000 company, where I focused on the configuration, testing, and deployment of Azure and Microsoft security solutions. This includes implementing Azure Identity Protection, Azure Advanced Threat Protection, O365 Advanced Threat Protection, Microsoft Defender ATP, Microsoft Cloud App Security, and Azure Information Protection with Data Loss Prevention.In a previous project within the food industry, I was the Lead Engineer for the migration from G-Suite to O365. I oversaw the entire data migration process, utilizing Quest OnDemand for email migration and SkySync for G-Drive transfers. The project was completed on time and within budget, and I optimized the organization’s efficiency by converting on-premises distribution groups to cloud-based configurations.For a public utility company, I was the Primary Engineer responsible for migrating content from O365 to O365. I used Quest OnDemand to facilitate the migration of email, Teams, SharePoint, and OneDrive, ensuring that utility and city workers had uninterrupted access during the transition.I also led the AD CS upgrade for a Fortune 500 company as Lead Engineer and Project Manager. I designed and deployed a cutting-edge 2019 PKI environment, working closely with the client to ensure a smooth transition to new certificate authorities while maintaining operational continuity. This project involved the development of a parallel PKI setup alongside the existing infrastructure to minimize downtime.

San Antonio, Tx, Us

As the Server Team Manager, I led a team of seven, overseeing all server-related operations, including managing operating systems, patch management, system monitoring, and email services for both on-premises and Office 365 environments. I served as both manager and technical lead for consolidating multiple forests into a single forest and domain, significantly improving system integration and operational efficiency. Additionally, I spearheaded an enterprise-wide Distributed File System (DFS) deployment, which enhanced data accessibility and redundancy. I also established a rigorous server audit policy, ensuring compliance with stringent auditing standards.Among my key accomplishments, I elevated server patching compliance from 45% to 88% in just three months by implementing more rigorous patch management policies. I also streamlined communication and data management by consolidating an isolated Office 365 tenant into the primary tenant. Furthermore, I developed and enforced a comprehensive server operating system policy to standardize operations across the organization.

New Braunfels, Tx, Us

As the lead for Identity Access initiatives, I developed an architectural template for application authentication and implemented role-based access controls. I updated the Identity and Access Management policy to align with current security protocols and refined user and account classifications to strengthen security. I also introduced fine-grained password policies and distinct guidelines based on account roles, and I built a new enterprise, Public Key Infrastructure (PKI), using Windows Server 2016 ADCS. Additionally, I collaborated with the security team to establish monitoring and alert systems for privileged groups in financially significant systems.I managed the design and maintenance of System Center Orchestrator, authored PowerShell scripts to automate system reporting and Office 365 licensing, and improved system efficiency by removing stale servers and workstations. I also generated weekly reports on Active Directory privileged group memberships and automated password expiration notifications.In Active Directory management, I optimized infrastructure, including DNS and DHCP configurations, and improved security by purging outdated objects. I led an upgrade from DirSync to Azure AD Connect, deployed Azure AD Self-Service Password Reset, and rolled out Azure Multi-Factor Authentication over 90 days.Additionally, I deployed Microsoft LAPS, managed Azure AD custom attribute synchronization, implemented a new consultant and vendor provisioning process via ServiceNow, and led the Universal Directory project.

New York, Ny, Us

As the Tower Lead for Servers and Monitoring Teams, I provided strategic technical leadership for 11 offshore engineers, ensuring efficient daily operations across Windows, Linux, VMware, and Hyper-V environments. I managed critical incidents to minimize downtime while ensuring strict adherence to established processes for Change, Service, and Incident requests. A crucial part of my role involved redesigning the Active Directory environment with 2012 R2 domain controllers, optimizing DHCP configurations, and standardizing processes to enhance operational efficiency. I also took responsibility for infrastructure documentation, system monitoring, and collaboration with application teams on system upgrades and deployments.In addition to operational oversight, I managed Microsoft Licensing EA true-ups and deployed SolarWinds SAM and NPM, significantly improving data center health visibility. I led multiple high-impact projects, including designing a globally redundant DHCP infrastructure and upgrading System Center from 2012 to 2012 R2. I also spearheaded the migration of a production ESX 5.5 environment from HP Blades to Cisco UCS, improving performance and scalability. Furthermore, I directed the implementation of SCOM 2012, enhancing system monitoring and operational intelligence across the environment.

Herndon, Virginia, Us

San Antonio, Texas, Us

New Braunfels, Us

San Antonio, Tx, Us

Arlington, Virginia, Us