Michael Sargent Email & Phone Number

Washington Dc-Baltimore Area

Built a profitable company to provide remote financial support to Keller Williams Brokerages along the East Coast, from New England to the Carolinas.As Director, I am responsible for leading the financial accuracy and awareness within a premier brokerage in the Washington, DC area. Manage a team of 10 Finance Managers, Commissions Processors & Virtual Assistants who handle all financials for 21 offices supporting 1,100 agent entrepreneurs. I ensure we have the most up-to-date reporting to prepare for monthly closes. From budgeting, to reconciliations, to disbursements, I’m able to lead my team across the finish line.Key Results:• Audited and processed 11K total transactions for 21+ offices, which supported over $6B in sales• Led expense management using Account Edge, which stabilized profitability and the profit share distributed to agents on a monthly basis• Administered weekly reconciliations of 36+ bank accounts to ensure proper cash management with 99.9% accuracy• Sourced new business through lead generation via referrals and indirect email campaigns, which have produced $500K in new revenue• Cultivated client relationships; interviewed clients to align business goals and establish clear expectations to achieve 90% client retention

Washington Dc-Baltimore Area

Oversee financial operations for 8 real estate brokerage offices to scale financial processes & integrate IT solutions to accelerate company growth.Financial Management:• Managed all financials, annual budgets, budget audits that supported over 975 Real Estate Agents; reviewed & audited budgets for 16 offices,ensuring profitability of $50K-$500K per office via monthly hard financial closes & reporting• Compiled weekly financial reporting of revenues and expenditures; delivered monthly performance reports to executive leadership• Produced company-wide financial roll-ups for the executive leadership team, providing timely accountability for business unit drivers and more efficient course corrections or staffing changes, which modified existing roles to focus on revenue-generating activitiesIT Management:• Managed day-to-day IT operations to execute supply orders, prepare meeting rooms with IT equipment, and onboard 30+ new employees• Scheduled vendors and new employee hardware allocation; worked with 4 IT providers to upgrade infrastructure that reduced downtimeTeam Leadership & HR Operations:• Oversaw team operations, training, invoicing, forecasting, commissions, reconciliations, and annual budgets of $6M+; processed $500M+ insales from 975+ real estate agents from 2 offices, ensuring profitability through monthly hard financial closes and reporting• Administered monthly payroll, HR documentation, policies, procedures, annual insurance renewals & drafted employment agreementsSupported hiring/onboarding of 20+ new team members

Washington D.C. Metro Area

As the MCA for the DC Market Center, I oversaw the finances of 7 brokerage offices to protect agent partner and investor profits and provided support and education for new Market Center Administrators in each office. I also provided education and training on KW tools/systems for agent entrepreneurs, and managed operations at 2 offices within the D.C. metro market.

Fairfax, Virginia

Supporting talented Entrepreneurs to build careers worth having, businesses worth owning, lives worth living. At my time at the Fairfax Market Center, I managed the day to day operations to ensure the office was properly running for our agents, ensured profitability through budget creation and management, performed monthly financial closes, and ensured our Team Leader was able to focus on growing the business while I keep everything else running. I also spent my time training our agents on the KW systems and models for managing successful real estate businesses.

Washington, District Of Columbia, United States

As a Real Estate Agent for Washington DC, I educated home buyers to make more confident purchases. An educated buyer is a confident buyer. Don't settle for a property that's not right for you.My experience at Apple provided me with a unique ability to slow down each relationship and find out what my clients were looking for most in a home, whether it be specific features or location. After all, the right home is not only in the right area of town, but it's the spot to let you be successful in your daily life.

Washington D.C. Metro Area

As a Real Estate Agent for Washington DC, I strive to educate each and every home buyer to make more confident purchases. An educated buyer is a confident buyer. Don't settle for a property that's not right for you.My experience at Apple provides me with a unique ability to slow down each relationship and find out what yore looking for, whether it be a specific feature or location. The right home is not only in the right area of town, but it's the spot to let you be successful in your daily life. http://www.kw.com/kw/agent/sargentmj

Washington, Dc

• Led store operations and inventory; coached team of 8-10 members to support 6 stores through daily inventory replenishment• Managed in-store systems such as SAP & Excel through cross-functional team communications to troubleshoot issues, which limited stockoutages by under 5%, with 99.5% accuracy of stock items, and Shrink rate of less than 0.10%• Partnered with global team to develop internal mobile app; tested user interface to provide feedback to project managers which allowed real-time stock level verification, product requests from BOH to FOH, and expedited product delivery to floor in under 2 min per request, which set the groundwork for BOPIS system to operate• Trained team of 120+ employees on inventory fundamentals, which improved accuracy of stock levels to 98-99.9%

Washington D.C. Metro Area

• Led a high performing team and maintained standards to achieve success• Developed direct reports through regular development conversations• Managed hours and staffing though effective scheduling• Maintained inventory through proper process execution and regular reporting• Drove profit and loss results through exceptional customer interaction

Greater Denver Area

• Maintained accurate inventory of key items, ensuring the efficiency of the back of house team• Educated the store team in inventory, and delivered products to customers in a timely manner. • Investigated discrepancies to establish a sound knowledge of in store systems and how to reconcile any variances that may occur.• ICS Mentor that shared best practices and promoted self learning within my market.

Greater Denver Area

Boulder, Co

Business Administration Minor, Business Administration And Management, General

Activities and Societies: Performed in choir, maintained a 18 hour credit load and 30+ hours per week job, played in pick-up ultimate.

Bachelor Of Arts And Sciences, Music

Activities and Societies: University Chorale, Collegiate Chorale, Opera Chorus