Steve Rhodes Email & Phone Number

Accomplished PMP, PMI-ACP professional with proven success in transformational Agile program delivery leveraging Salesforce (SFDC) Sales, Service and Communications (formerly Vlocity) clouds. Delivered an industry leading digital-first, Omnichannel value chain to accelerate product commercialization and transform the Customer Experience through an intelligent guided quote, contract (CLM) and order flow to increase customer satisfaction, simplify processes and reduce cycle time. Ability to effectively lead large cross-functional teams in a matrix organization with a strong track record in large Communication Service Provider (CSP) transformational programs. High expertise in the Communications vertical leveraging Industries CPQ, CLM and Omni-Channel capabilities. • Recognized for strategic transformational thinking, technical expertise and strong program delivery with the ability to control risk with deliver quality repeatable results.• Ability to lead and optimize operational processes coupled with system delivery to drive revenue growth, cost management and improve CSAT and NPS value. • Effective communication abilities with sponsors and stakeholders to mitigate risk and provide visibility.• Demonstrated leadership ability to coach & mentor team members to achieve personal and business goals.Specialties: • Experienced in managing projects delivery through various frameworks - Waterfall, Scrum, SAFe Agile, Lean and Kanban.• Strong collaborator with business and technical partners to accelerate time to value.

Listed skills include Itil, Visio, Sdlc, Business Process Improvement, and 23 others.