Sariah Brown Email & Phone Number

Washington D.C. Metro Area

Contractor at Dominion

Riverdale, Maryland

• Customer Service: Answer phones, take messages, and return client phone calls and help walk-in clients. Take client measurements and requests for merchandise.• Financial Operations: pay bills, run customer credit card and cash transactions, reconcile daily settlement. Write checks for other employees. Reconcile company bank statements with daily transactions. • Data-entry: Create and maintain client information and create and update client files. • Run errands: Dry cleaners, USPS, FedEx, Fabric store, lunch orders, and delivery client orders with personal vehicle• In charge of merchandise inventory and ordering office supplies.

Rockville, Maryland

• Resolved merchant issues via telephone and email, including account updates, reconciliations between processed transactions and deposits to the merchant; assisted with merchant understanding of transactions, deposits, fees and reporting• Financial Operations: responsible for daily balancing of settlement using Excel, the resubmission of rejected transactions and reversals, created and processed reconciliation reports, Research, review and make price adjustments to client accounts when necessary• Data-entry: Create, maintain, and discard of files containing sensitive data on a daily basis. • Create and maintain excel spreadsheets daily insuring that the data is up to date• Trained employees on use of systems in conjunction with daily job requirements

Gaithersburg, Md

• Answer incoming high stress emergency and non-emergency calls for police, fire and EMS• Locate K9 units and dispatch police via radio to emergency and non emergency calls• Enter patrons information into the Computer Aided Dispatch system insuring accuracy of data• Handle difficult and irate callers majority throughout the shift and remaining calm• Keep track of all police personnel in the different districts and complete status checks every few minutes• Run license and wanted searches on subjects and vehicles and relay information to officers• Create and lookup police report numbers for officers and patrons• Call District stations and order tows for police officers while still completing other duties• Drive to Headquarters to pickup, sort and distribute mail back at our office• Log into NCIC and EJUSTICE to verify warrants and relay information to officers to insure their safety

Gaithersburg, Md

• Greeting and providing customer service to various government officials and the public• Create and maintain Microsoft Excel sheets of voter registration data• Outbound calls to the public collecting updated information regarding their applications• Data Entry of Voter Registration Applications and updates of sensitive personal information• Electronically scan and input information from petitions into various computer programs• Work as a Chief Election Judge at the poles: providing assistance to voters, setting up equipment, supervising election judges, and overseeing voting process• Sorting and distributing incoming and outgoing mail twice daily for various departments• Filing and updating paper and electronic files daily insuring up to date information

Rockville, Md

• Answer busy inbound and outbound phone calls and e-mails within 24 business hours• Research, review and make price adjustments to client accounts when necessary• Assist financial manager daily with company’s finances using bank reports and Excel spreadsheets• Maintain up to date Excel spreadsheet of company contractors’ commission and issue money• Attend weekly company meetings, take meeting notes, and distribute them to office staff• Create and maintain Excel spreadsheet of office supplies and ordering needed office supplies weekly• Create, maintain, and discard of files containing sensitive data on a daily basis. • Learn and utilize knowledge of credit card processing; Chargeback’s, Data-capture, ACH, etc• Prepare, receive, sort and ship out mail and faxes including FedEx, USPS, and UPS• Responsible for bank runs in my personal vehicle to deposit company’s checks into the bank• Create and maintain excel spreadsheets daily insuring that the data is up to date

Gaithersburg, Md

• Prepared paper documents to be converted to electronic documents, convert paper documents into electronic documents• Insure quality control on electronic documents created by other employees in the department• Data-entry and indexing of information from the electronic documents into various computer programs• Maintain Microsoft Excel spreadsheets of electronic data• Creating, editing, and insuring the quality of PDF files preparing them for CD creation• Transferring data to CDs, finalizing CDs, finishing all necessary requirements for the CDs to be ready to be sent out to the client.• Handle secret government documents on a daily basis and keeping them from non-cleared personnel

Columbia, Md

• Answer phones and schedule appointments for the infant child care section of the center• Supervise infants and children while their parents work out and locating parents when needed• Sign in and out children in the child care room ensuring safety guidelines are being followed• Clean and maintain safety and sanitary requirements multiple times during a shift• Create fun activities for the children to play while playing with them at the same time

Columbia, Md

• Use of POS system daily for ringing up sales and completing refunds in a timely manner• Provide excellent customer service ringing up customers and answering any questions• Directing customers to the appropriate management with store concerns• Assist customers in finding products by directing them to the appropriate isles they need

Columbia, Md

• Answer busy phone lines, take and deliver messages, and direct calls to the appropriate staff• Greet and sign in visitors and employees and maintain up to date visitor logs• Prepare, receive, sort and ship out mail and faxes including FedEx, USPS, and UPS• Create copies of various types of documents for various office employees whenever needed

Columbia, Md

• Use of POS system daily for ringing up sales and completing refunds in a timely manner• Greet guests when first arriving in theater providing excellent customer service• Work in box office selling tickets and providing movie selection help to customers• Work in concession stand cooking food, taking customer orders, and giving them their food• Clean movie theaters and restrooms insuring the safety and quality of the entire theatre

Southfield, Mi

• Use of POS system daily for ringing up sales and completing refunds in a timely manner• Greet guests when first arriving in theater providing excellent customer service• Work in box office selling tickets and providing movie selection help to customers• Work in concession stand cooking food, taking customer orders, and giving them their food• Clean movie theaters and restrooms insuring the safety and quality of the entire theatre