Designs curriculum and programs focused on individual and workplace wellness & creativity. Manages a leadership team of ten lead trainers and coaches.

Built & ran QA team, process, & customer support org for Series Seed funded / YCS19-accepted startup in the med-tech space.

Performed QA Lead duties for AAA focused on hardware and mobile product testing & UI/UX verification.

- Responsible for design review and functional testing of the TripleSpot web and Android applications- Manually tests applications for design and functional bugs- Interfaces between AAA product management, Beyondux design team, and two independent contract development teams regularly to manage the defect process in an agile development environment.

Ran team of five QA engineers assisting with testing of Focus@Will (iOS/Android/Web).

Responsible for spreading awareness of the Native Instruments brand through trainings, demos, and one on one consultations. Visits 11 retail locations monthly to ensure top quality presentation of NI products and product knowledge among staff.

Leader and advocate of Digidesign plug-in and third-party application compatibility and performance in Pro Tools in compliance with the most current OS and hardware compatibility requirements. Reviews all compatibility project requirements and works with key stakeholders to create focused and efficient testing strategies. Communicates strategic plans through test plans, test cases, tracking grids, and weekly meetings. Leads a team of 2 – 4 testers in executing testing initiatives from project to project. Significant achievements: - Designed a comprehensive plug-in and third-party application compatibility test suite that includes manual and automated performance tests.- Designed and rolled out the Internal Communication Project that focuses on evaluating internal communication practices and works with Management to prioritize the issues and develop strategies to improve both interpersonal and data communications.

Manage all phone, email and VI customer support for the North American region. Responsible for supporting NI software on cross platform configurations including: Mac OS 9, OSX, Windows XP, MAC PPC, Dell, HP, IBM, Toshiba and custom built PC digital audio workstations. Significant achievements: - Grew the US support team from 1 to 8 direct reports in two years. Rolled out a real time VOIP phone support solution, designed queues, online messaging and phone escalation process. - Key player in defining requirements for an overhaul of the company’s proprietary CRM system, rolled out new changes and trained the team. - Developed strategic partnerships with third-party software vendors and worked closely on solving support issues, cross company training opportunities, gear trading and co-marketing opportunities. - Created the Technical Support internship program that was responsible for 60 % of the department’s new hires.

Answered a high volume of technical support emails and calls. Worked to troubleshoot hardware and software related issues on Mac OS9, OSX and PC Windows XP platforms. Acted as communication liaison between Technical Support and other departments to ensure hot issues were being escalated through the proper channels. Significant Achievements: - Wrote and published the technical support manual. - Key player in designing and helping to roll out the new technical support CRM system. Developed training documentation and trained staff on the new system.

Wrote, edited, indexed or revised a variety of technical and design documentation including requirements, specifications, database diagrams and flowcharts. Collaborated with programmers, engineers, and/or product management during the design phase to gain an understanding of the product. Analyzed requirements of projects to determine types of publications needed. Acted as quality control to endure accuracy and completeness of technical documentation. Significant achievements: Designed and built InfoDirect, the internal company intranet and document repository built with custom MS Outlook Visual Basic programming. Rolled out the new system to over 200 employees, created training documentation and classes on the new system.

Test Lead for the Auto segment of the company web site. Worked closely with the Development Team at Sapient Consulting (http://www.sapient.com/) to gain an intimate knowledge of the company’s custom web technology. Communicated strategic plans through test planning documentation, test cases, tracking grids, and weekly meetings. Lead a team of 3 – 5 testers from release to release.

Provide over the phone technical support to US and Canadian customer base. Worked to troubleshoot software on Windows 95/98/NT and DOS platforms. Trained and mentored new technicians through group and one-on-one trainings. Significant Achievements: Achieved “expert” status in the software and consulted frequently with the Test Department on tough issues. Test Lead for Y2K testing, this included writing and publishing manuall Y2K testing scripts.