Sarika Sorte Email & Phone Number

A competent professional with 14+ years of experience in Payment & Telecom Domain with Specialization in Program Management, Product Management, Delivery Management, Business Process Management, Project Audit & Business Development. Global consulting experience of leading and executing IT projects across US, Europe, Middle East & APAC. Also worked as an offshore lead for IT projects with leading a team of analysts and programmers. • Worked on Telecom Process Consulting and Business Analysis assignment across various geographies for global Telcos in US, UK• Strong Functional knowledge of BSS, OSS process consultancy using ITIL framework• Technical and functional experience in the Telecom domain of Service Fulfillment and Service Assurance roles• Excellent Communication, Analytical, Technical as well as thorough knowledge in Business Process Enhancement for Telecom and Banking Operations • Significant experience of working with higher management teams of Telcos in Middle East, UK and US and for Domestic banking clients• Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational cos• Played a key role in Onsite project Implementation at iBasis(US), Maerskline• An effective manager with proven abilities in leading, guiding team members and enabling knowledge sharing among the team• Involvement in writing RFP and RFQs• Functional knowledge of COTS products• Technical skills of Java, Oracle PL/SQL, C++ and UNIX Certification: CSM, ITIL Certified, CIPMSpecialties: Business Process Management, Business Analysis, Program Management, Product Management, Client Management and Service Delivery Management

Listed skills include Oracle, Unix, Itil V3 Foundations Certified, Oracle Database, and 26 others.