Sarika Karale Email & Phone Number

Ipswich, United Kingdom

* SLA Performance Management - Drive continuous improvement of live operations across various product deliveries and ensure service level targets are met.* Team Management - Manage onshore direct reports and dotted line offshore resources, Manage operational team review meetings, constructive feedback during performance appraisal meetings, new staff recruitment etc * Change Management - Liaise with project managers to ensure all changes have smooth transition to Live service* Customer Satisfaction - Regular Review meetings with customers, presenting SLA statistics and identifying the High's and Low's from the meetings and turning that feedback in Plan-Do-Check-Act cycle driving continuous service improvement.* Support Process Compliance - Ensure we as a team are fully compliant with the Support Process and Contractual Security requirements for our customers. Participate and demonstrate the Support Process Complaince in regular internal and external audits.

United Kingdom

* Drive proactive Service Management of Redknee CRM and BSS platforms (Prepaid and Postpaid charging for voice,sms and data) for assigned customers(Tier 1 Telco Operators and MVNOs) in Europe and Africa.* Customer Relation Management, Customer Satisfaction, SLA Management, Escalation Management, drive Continuous Service Improvement.* Drive Annual Support renewals and cross-upsell oppurtunities in collaboration with Sales and Pricing team* Present Redknee SLA performance metrics to customers on a monthly/quarterly frequency as per the customer requirement, collect customer feedback on services delivered , drive improvement/resolution plans and share the customer feedback with internal organisations viz Senior Management and different stakeholders.

United Kingdom

* Successful solution integration delivery for various telecom software projects viz Prepaid/Postpaid Data Rating and Charging (Online Charging System - OCS) migration, USSD , IVR, oVMS, Open Charging Gateway (integration with Ericsson SCP, Alcatel Lucent SCP, Nokia SCP)* L2/L3 operational support for P1/P2/P3 cases for various rating and charging solutions for Tier 1 Telco Operators.* Prepare/Review/Deliver project documentation like software acceptance test case ,Migration strategy or Go Live strategy , Customer/External Release Notes, Method of Procedures etc.* Lead Knowledge Transfer documentation/sessions to handover regular operations to remote support team.

Pune Area, India

* Deployed various telecom solutions like USSD, SMS billing and VPN (Virtual Private Network) within the Tier 1 Telco network like Telefonica Ireland and Telefonica Germany.* Handled responsibilities of monitoring telecommunication system logs and conduct root cause analysis of failures. * Handled responsibilities of upgrading and maintaining Sun Solaris operating system, Oracle Database, NewNet SS7 deployment and integration with core networks.* Successfully lead the USSD upgrade, VPN installation/platform upgrade at Telefonica Ireland and Germany, successfully delivered the Redknee Solutions migration/reinstallation support for Intelligent Network migration from Nortel to Alcatel Lucent, Project Enigma - network swap from Nortel to Ericsson at Telefonica Ireland.* Good Knowledge of SS7, Corba, RMI communication and SQL

Mumbai Area, India

* Delivered Managed Services to Mobile Network Operator, Airtel India for Roaming Operations and Value added Services (VAS) for National and International Roaming for Prepaid and Postpaid subscribers.* Operation Maintenance for Roaming network and servers, Generation & Analysis of Roaming Related KPIs on daily basis for monitoring & improving the network performance. Ensure Roaming related network issues are resolved on top priority and High Availability Roaming Service is at Optimum Performance.* Responsible for (International Roaming Expert Group) IREG 24 and IREG 32 testing and coordination with national and international operators, Manage and own the configuration of ss7 network information in the GMSC database and coordinate ss7 configuration at the Signalling Gateway(BTSOL).* Exchange Roaming Agreements (AA12) with International Operators across the globe to maximize roaming traffic growth for inroamers and outroamers and drive additional roaming revenue.* Actively participated in the network swap activities for the core network equipment’s (MSC, HLR) from Siemens to Nokia.* Good Knowledge on SS7 (Location Update call flow) and ISUP (Voice Signalling) and K1205 traffic analyser.