At IQube Solutions, we help you enable, engage and empower employees. We pride ourselves on being the preferred partner for organizations delivering innovative Learning & Communication Solutions that embody our core values of being SIMPLE: Straightforward, Interesting, Memorable, Powerful, Lasting, and Enjoyable. In just two years, we've positively impacted over 45,000 employees across sectors such as Gaming Technology, Manufacturing, Financial Services, Retail, Digital Engineering, Skilling among others. We have created 10 + e-learning modules on varied topics which have received a satisfaction rating of 96% and over 20 modules related to Standard Operating Procedures for a Retail chain.Our Face to Face training program has been successfully launched, impacting over 12k employees.We have created curated communication solutions across Corporate Values, GPTW, Competencies, EVP, Behavioural Skills, L&D initiatives, Compensation & Benefits, Employee Policies.Our high rate of repeat business stands as a testament to the exceptional quality and effectiveness of our solutions. We are dedicated to creating mutually beneficial outcomes that ensure a WIN-WIN for our clients. Let's connect and collaborate on shaping impactful change together!

Conceptualisation and Development of content for Communication (Internal & External), Reports & Publications, Story writing, Resume writing, Blogs, Social Media Marketing, Creation of Experiential Training Modules (Virtual Instructor Led Trainings, Face2Face and Online)

Responsible for improving customer experience by the India based outsourced contact center across all channels - calls, emails, chat

Consulting across:Diverse areas of Banking covering Service & Operations, Benchmarking & Best Practices, Creative Communication - Brand Development, Reports, Employee & Corporate Communication, Leadership Directives, Website Content Development, Reports, Newsletters etc covering industries across FMCG, BPO, IT, Taxation, Banking, NBFC, Paints& Chemicals etc.

Responsible for driving Service initiatives for the Liabilities & Mortgage Business across various client segments and service channels and building Client Centricity through the length and breadth of the organisation• Improved Relationship Management Satisfaction score from 55% to 75% over a 4 month period for 200 + Wealth Managers. • Improved NPS score by 11% over the previous survey and improved market position to # 2 from #4 for the Wealth segment. • Achieved a 58% improvement on the Customer Satisfaction Index over a 9 month period

Service Quality Head Customer Channels One Point Quality interface between Branch,Phone Banking, Customer Correspondence and Internet• Improved Problem Handling Satisfaction from 37% to 90% • First Contact Resolution from 46% to 70%

Responsible for Client Experience Strategy; Training and Communication , Call Monitoring; Channel Migration and Alternate Channel Initiatives, Portal Management; Business Interaction• Decreased 46 M repeat calls over a quarter with a save of 28 FTE • Improved CSLM for the Phone banking platform from 70% to 85% • Phone Agents CSLM score improvement of 8% over a year (89%) • Improved VOE of 10% over a year (82%) for the entire Phone platform.

Service Branch Manager,Jeevan BhartiResponsible for Service , Operations and Compliance

Customer Relationship Manager and other positions at Jeevan Bharti Branch handling Operations, Customer Service,Compliance, Legal and Regulatory Interface across Non Resident , Domestic, Credit Card Business