Sarim Son Email & Phone Number

Boston, Ma

Metro Boston Market

Responsible for providing leadership to plan and organize hospitality operational activities to ensure operational and financial performance is maintained, profit margins and revenue goals are achieved and other company goals are met or exceeded. Oversee overall service, profit and loss responsibility. Supports, motivates, trains, retains and holds accountable of staff.

Boston Seaport

Opening Front Officer Manager.Assisted in opening the Element Hotel. Create and produce reports as required.Coordinate schedules, payroll and expenses to meet or fall below budget.Participates in property initiatives.Ensure that guest data and management reporting is processed efficiently and accurately.Ensure that all accounting transaction and cash handling procedures are in compliance.Conduct regular monthly meetings with members of the Front Office and GEI team to address current initiatives, projects and long term goals.Pro actively identify potential guest issues.Assist housekeeping in day-to-day activities.Recruit, hire, train and retain associates.Develop monthly training items to foster development and cross training with other departments.Perform associate evaluations, provide coaching and development.Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.

Boston

Managed Parking, Luggage, Concierge and PBX.Assisted Front Desk department as Front Office Manager.Heavy guest touch-points from pre-arrival to arrival and departure.Resolve guest complaints.Managed all VIPs to ensure all preferences are met.Ensured compliance to various brand standards and managed work accordingly. Monitored all quality issue complains, investigated issues and implemented required training programs. Maintained knowledge on various hotel events and activities. Hired and trained all associates in parking, luggage, concierge, and pbx employees in performing efficient work. Maintained hotel work according to required rules, regulations and policies. Analyzed problems in hotel and provided permanent solutions.

Administer, direct, and review security operation programs to ensure a safe and secure environment for employees, visitors, customers and others.Advise management in improving and carrying out policies in accordance with security and institutional, state and federal regulations.Analyze statistical data and reports to identify and determine how to make premises and grounds safe and secure.Develop methods to improve security policies, processes, and practices, and recommend changes to management.Direct preparation and distribution of written and verbal information to inform managers, employees and others of security policies, procedures and practices.Fulfill all reporting requirements of all-relevant government rules and regulations.Manage the design and development of specialized training to guide security officers and others through security decisions and actions.Represent the Hotel in formal meetings with outside organizations on matters dealing with security and protective services.Worked closely with local and federal law enforcement during Boston Marathon Bombing. Westin Copley Hotel was the command center for the FBI. Task Force as a Director of Security at the W Hotel Boston, and Westin Time Square New York. Safety Committee Chairman since 2006. Reduce workers compensation year over year. Responsible for training new hires. Ensure OSHA Compliant throughout the Hotel. Maintain the operation of the Security Computer Systems, Perform payroll, and scheduling. Implement new security policies, and added new technology in a changing environment.

Boston

Maintains a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures; supervising the security forces.Monitors the electronic surveillance equipment on the premises. Assigns areas for officers to patrol and presents a list of potential problems the officers should be on the lookout for. Meet with staff to develop safety plans for the buildings. Leads periodic safety drills for employees in the Hotel.