Sarim Khan Msc. Email & Phone Number

Sheffield, England, United Kingdom

• Managed customer interactions effectively, ensuring a structured approach to address inquiries and resolve issues promptly.• Provided personalized support to customers, adapting communication styles to meet individual needs and enhance customer satisfaction.• Developed and implemented streamlined processes to improve efficiency in handling customer requests and support cases.• Engaged with key stakeholders (customers, support teams, and management) to gather insights and ensure… Show more • Managed customer interactions effectively, ensuring a structured approach to address inquiries and resolve issues promptly.• Provided personalized support to customers, adapting communication styles to meet individual needs and enhance customer satisfaction.• Developed and implemented streamlined processes to improve efficiency in handling customer requests and support cases.• Engaged with key stakeholders (customers, support teams, and management) to gather insights and ensure alignment with service objectives.• Analyzed customer feedback and data to identify trends and implement targeted improvements in service delivery. Show less

Sheffield, England, United Kingdom

• Exceptional Stakeholder Engagement:Delivered outstanding service by effectively understanding and addressing business stakeholders’ needs. Ensured satisfaction by providing data-driven insights and solutions that align with business goals. • Process Improvement and Optimization:Identified and capitalized on opportunities to streamline business processes, driving efficiency and enhancing workflow. Used analytical skills to propose solutions that improve business… Show more • Exceptional Stakeholder Engagement:Delivered outstanding service by effectively understanding and addressing business stakeholders’ needs. Ensured satisfaction by providing data-driven insights and solutions that align with business goals. • Process Improvement and Optimization:Identified and capitalized on opportunities to streamline business processes, driving efficiency and enhancing workflow. Used analytical skills to propose solutions that improve business outcomes. • Simplifying Complex Information:Translated complex business requirements and technical information into clear, actionable insights. Effectively communicated with both technical and non-technical teams to ensure seamless integration of solutions. • CRM and System Support:Expert in configuring and supporting CRM tools, including Salesforce, to optimize performance. Provided technical support and troubleshooting for system integrations, ensuring secure and efficient business operations. Show less

Sheffield, England, United Kingdom

• Collaborated with stakeholders to understand and address customer needs, delivering personalized solutions that enhanced customer loyalty and satisfaction.• Documented customer service processes and identified areas for improvement, resulting in streamlined workflows and increased efficiency.• Developed and presented data-driven reports to management, providing insights into customer trends and actionable recommendations for service enhancement.• Acted as a liaison between… Show more • Collaborated with stakeholders to understand and address customer needs, delivering personalized solutions that enhanced customer loyalty and satisfaction.• Documented customer service processes and identified areas for improvement, resulting in streamlined workflows and increased efficiency.• Developed and presented data-driven reports to management, providing insights into customer trends and actionable recommendations for service enhancement.• Acted as a liaison between technical support teams and customers, ensuring clear communication and seamless resolution of technical issues.• Assisted in creating and managing project timelines and tracked progress using Agile methodology to ensure timely delivery and customer satisfaction. Show less

• Developed tailored service solutions that increased customer engagement and loyalty by understanding client needs and translating them into actionable strategies.• Utilized data analysis to identify inefficiencies in customer service processes, implementing streamlined workflows that improved efficiency by 30%.• Redesigned customer service processes to align with key business objectives, enhancing overall service quality and consistency.• Contributed to the integration of CRM… Show more • Developed tailored service solutions that increased customer engagement and loyalty by understanding client needs and translating them into actionable strategies.• Utilized data analysis to identify inefficiencies in customer service processes, implementing streamlined workflows that improved efficiency by 30%.• Redesigned customer service processes to align with key business objectives, enhancing overall service quality and consistency.• Contributed to the integration of CRM tools, improving customer relationship management and enhancing data accuracy for reporting.• Facilitated training sessions and workshops for team members to promote best practices, encourage process improvements, and support CRM system adoption. Show less

Delhi, India

Supported vulnerable populations with mental health diagnoses, providing education on medications and treatments.Educated residents and their families regarding other community resources.

Master Of Science - Ms, International Business

Bachelor Of Arts - Ba, Economics