As a Customer Success Manager with experience in both early-stage (0-1 journey) and growth-stage (1-10 journey) companies, I specialize in building scalable processes, setting performance metrics, and leading teams. At Simplotel, I led a team of 3 CSMs, improved customer engagement through traffic analysis, and implemented success metrics that boosted customer satisfaction and upselling efforts. At RapL Technologies, I restructured strategies that increased monthly active users 4x, revamped customer engagement, and introduced data-driven reporting tools. I also have hands-on experience in hiring and team development, focused on delivering measurable results."