As a Senior Manager with over 15 years of experience, I possess strong analytical skills and expertise in business analysis and financial analysis. I have a proven track record of managing and coordinating multiple projects across different organizational levels. My ability to identify and manage communication needs, project risks, issues, and action items while aligning budgets with Statements of Work has been instrumental in my success.I have extensive experience in conducting operational risk assessment sessions, reviewing risk self-assessments, and creating mitigation plans. This has enabled me to successfully conduct risk assessments through audits to ensure compliance obligations were met. My Six Sigma Black Belt Certification and experience in project management, quality, and compliance programs make me adept at identifying improvement opportunities and developing cost reduction programs such as lean and Six Sigma to address these opportunities.As a former Team Operations Manager and Senior Team Manager, I have led teams of up to 120 employees, improving operational systems, processes, and policies to support the organization's mission. My responsibilities included managing HR, IT, and finance functions while coordinating communication between support and business teams. I have played a significant role in long-term planning, supervising team leaders, establishing performance objectives, coaching, and conducting performance monitoring to ensure team goals were met.My expertise in managing sales support processes, conducting one-on-one meetings, and providing ongoing feedback for quality improvement has been instrumental in improving team performance and motivation. I am skilled in handling escalated calls and improving customer satisfaction.Overall, my skills in business analysis, financial analysis, customer service, manufacturing process improvement, team management, change management, training, management, and leadership make me a valuable asset to any organization seeking to improve compliance and risk management while achieving cost efficiencies.
Listed skills include Team Management, Customer Service, Process Improvement, Change Management, and 3 others.